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Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our team as a Lead Customer Service Representative at Thermo Fisher Scientific, where you'll contribute to our mission to make the world healthier, cleaner, and safer. As a key member of our customer service organization, you'll provide effective leadership in customer support while mentoring team members and contributing to continuous improvement initiatives. You'll handle complex customer inquiries, manage escalations, and coordinate between customers and cross-functional teams. Your role will be essential in maintaining our high standards of customer satisfaction while supporting our company's growth and innovation goals. Requirements: Graduate with 6-7 years of experience in Order Management. Experience in core Customer Service handling end to end transactions in Quote to Cash. Proven Customer Service/Customer Care experience.Track record of over-achieving quota.Strong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of characters.Ability to multi-task, prioritize and manage time effectively.Preferred Fields of Study: Business Administration, Sciences, or related fieldProfessional certifications in customer service or relevant field are beneficialProven leadership experience with ability to coach, mentor, and develop team members Strong proficiency in ERP systems (SAP, Oracle) and Microsoft Office SuiteExceptional problem-solving abilities and attention to detailOutstanding written and verbal communication skillsExperience in process improvement and implementing best practicesAbility to handle complex customer situations with diplomacy and professionalismStrong organizational and time management skillsDemonstrated ability to work independently and as part of a teamExperience with customer relationship management (CRM) systemsAbility to work effectively in a metric-driven environmentKnowledge of quality management systems (ISO, cGMP) preferredFlexibility to adapt to changing business needs and priorities .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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