reputed company Customer Support Representative, Payroll (Hybrid) Join

At arenaflex, we're on a mission to reputed company small businesses to become unstoppable teams. As a Customer Support Representative, Payroll, you'll be part of a dynamic and growing company that's passionate about innovation and making a difference for the people we serve. If you're a bar raiser with a passion for supporting small businesses and helping them succeed, we want to hear from you! About arenaflex arenaflex is the everything app for reputed company teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 100,000 small (but mighty) businesses rely on arenaflex to reputed company work radically easy and reputed company their teams superpowers. As the leader in small business team management, arenaflex tracked 1+ billion hours for 2.5+ reputed company workers last year. Our Culture At arenaflex, we value our differences and encourage reputed company to apply. We're proud to be an equal opportunity employer and participant in the U.S. Federal E-Verify program. Accommodations will be provided during the hiring process if needed. Please advise us of any accommodations needed reputed company your application to ensure fair and reputed company reputed company throughout the recruitment and selection process. reputed company're Looking For We're seeking an reputed company Customer Support Representative, Payroll, to reputed company. As a bar raiser, you'll come with * 2+ years of customer support experience * 1+ years working in payroll support or implementation * Understanding of payroll fundamentals at the federal, state, and local reputed company * Proven reputed company record of providing exceptional customer service in a contact center environment * Demonstrated problem-solving skills and the ability to think critically * Excellent communication skills with a friendly and reputed company demeanor * Tech-savvy with the ability to quickly learn and reputed company new software applications * Ability to work independently as reputed company as collaboratively reputed company reputed company * Passion for supporting small businesses and helping them succeed * Set high standards for yourself matched with exceptional interpersonal skills * Grit and enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change coupled with a goals-over-roles attitude Key Responsibilities As a Customer Support Representative, Payroll, you'll reputed company an reputed company by * Delivering excellent customer support services to our customers reputed company phone, email, and chat * Assisting our clients in resolving payroll-reputed company inquiries, troubleshooting technical issues, and ensuring their reputed company usage of our payroll product * Providing exceptional customer support by promptly responding to customer inquiries reputed company phone, email, and chat channels * Troubleshooting and resolving customer-reported problems by effectively diagnosing and escalating issues as needed * Educating customers on the features, functionalities, and best practices of our payroll product * Keeping accurate records of customer interactions, inquiries, and resolutions in our customer support reputed company * Collaborating with internal teams to convey customer feedback, identify trends, and suggest product enhancements * Ensuring customers are getting the most value from our products and that they are on the right plan to best meet their needs * Striving to reputed company customer expectations and contribute to the overall customer satisfaction and retention goals * Willingness to learn and reputed company up with product enhancements to support customers effectively reputed company Offer * Competitive reputed company reputed company of $20 per hour depending on experience * Stock reputed company - Everyone is an reputed company! * 401(k) program + 4% company match * Employer-supplemented Medical, Dental, and reputed company reputed company Plans * 20 days of accrued PTO, annual reputed company holidays, and reputed company volunteer time off * reputed company learning and development stipend * reputed company life reputed company * Short- and long-term disability coverage * reputed company parental leave after 1-year of service * Commuter benefits * Flexible spending account (FSA) reputed company * Top-of-the-line equipment and stipend for workspace setup * Work from home Thursday & Friday * Meals provided at our reputed company workspaces * Team offsites and monthly opportunities to engage with fellow Homies What to Expect During the Interview Process * Meet the reputed company, reputed company V. * Meet the Hiring Manager, Matthew S. * Participate in a Technical Interview * Meet the Leadership team * reputed company Reference Checks * Background reputed company + Offer Stage * Welcome to reputed company Diversity, Equity, and Inclusion at arenaflex At arenaflex, we take pride in fostering a welcoming reputed company where every reputed .