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Role Summary Supports the voice and omnichannel delivery infrastructure within the TLCx LaunchPad platform, with an emphasis on the Microsoft development/administration stack that underpins reporting, backend logic, and reliability of these systems C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI, with growing Azure exposure. Direct contact center domain experience is strongly preferred so the candidate can contribute immediately, understanding contact center statistics and operations without needing to be trained on the basic concepts. Deep administration experience on a specific CCaaS platform (Genesys, NICE, Five9) is a plus, not a requirement. Key Responsibilities Support and maintain backend logic and data flows behind voice/IVR call routing and omnichannel routing Build and maintain SQL Server databases, stored procedures, and reporting pipelines supporting platform operations Develop and maintain SSRS reports and Power BI dashboards for real-time and historical operational reporting Perform various integrations across LaunchPad platform modules to support smooth data flow and functionality between systems Support call/screen recording capture, storage, and retrieval workflows, and related quality/compliance reporting Contribute to backend development and administration work (C#, JavaScript) supporting the platform's Microsoft-based build stack Support the ongoing migration of platform workloads toward Microsoft Azure Maintain technical documentation: configuration guides, runbooks, and integration specs Required Qualifications 48 years of experience in a Microsoft-centric development/administration stack (C#, JavaScript, SQL Server) within a contact center or enterprise software environment Hands-on experience with SSRS and/or Power BI for operational reporting Direct contact center industry experience understanding of contact center statistics, operations, and KPIs Working knowledge of SQL and data pipeline development Solid understanding of telephony fundamentals (SIP/VoIP, ACD routing, IVR design) is beneficial but secondary to the above Preferred Qualifications Familiarity with a CCaaS platform (Genesys Cloud CX, NICE CXone, Five9, or Cisco UCCE/PCCE) is a plus, though not the primary requirement Exposure to Microsoft Azure Communication Services or broader Azure infrastructure Strong transferable skills from outside the contact center space will also be considered where Microsoft-stack development experience is strong Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune) Engagement: Contract to Hire | 12-Month Initial Contract Level: Mid-Senior (48 years experience) Reports To: Brian Theusch, Application Pod Lead .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.