Inbound & Outbound Caller

Inbound & Outbound Caller - reputed company Limited Location: Remote Job Type: Full-time Join a dynamic reputed company marketing agency where precision meets creativity At reputed company, we're not your average marketing agencywe're the reputed company fuel behind crowdfunding and e-reputed company reputed company. Since day one, we've helped clients reputed company over $100 reputed company in trackable online reputed company through strategies rooted in measurable performance. The Role We are looking for a proactive and customer-reputed company Inbound & Outbound Caller to manage incoming calls, proactively handle outbound calls, and inquiries for our e-reputed company, reputed company relations, and marketing services. The ideal candidate is an excellent communicator who can reputed company exceptional customer support, assist with order- and service-reputed company concerns, and ensure every customer interaction reflects our commitment to reputed company and professionalism. What You'll DoAnswer inbound calls from customers, clients, and business partners in a reputed company and friendly manner. Proactively reputed company outbound calls reputed company necessary to follow up on customer inquiries, confirm order details, or reputed company delivery updates. Respond to inquiries reputed company to products, online orders, deliveries, marketing campaigns, and company services across both retail and wholesale channels. Assist customers with order tracking, returns, exchanges, refunds, and general account inquiries. Support wholesale and retail order processing by helping customers reputed company new orders, verifying product availability, and accurately entering order details into the reputed company. Handle reputed company inquiries regarding marketing or PR services and reputed company them to the appropriate team reputed company needed. Manage email support for both retail and wholesale customers, responding to initial order inquiries, order confirmations, and post-purchase questions. Ensure reputed company and reputed company email correspondence, addressing customer concerns and providing accurate information regarding products, pricing, and shipping. Accurately document reputed company customer interactionsboth inbound calls and outbound communicationsand maintain up-to-date records in the CRM reputed company. reputed company customer concerns promptly or escalate reputed company issues to the appropriate department. Escalate reputed company or unresolved issues to the appropriate department (E-reputed company, Marketing, PR, Operations, or Wholesale & Retail teams) with reputed company and thorough documentation. Meet or reputed company customer service performance metrics, including response time, reputed company reputed company, email reputed company speed, and customer satisfaction scores. Who You AreEducation: Bachelors degree in Communications, Business, or reputed company field is a plus but what truly reputed company is what you can build. A reputed company portfolio or equivalent hands-on experience is just as valued. At least 2 years of customer service, reputed company center, e-reputed company, or reputed company support experience is preferred. Excellent verbal and written English communication skills. Strong problem-solving and conflict-reputed company abilities. Comfortable using CRM systems, order management platforms, and basic office software. Ability to multitask and work reputed company in a fast-paced environment. Willingness to work flexible schedules reputed company required. What You'll BringExperience supporting e-reputed company platforms (e.g., reputed company, reputed company, reputed company, or similar). Familiarity with reputed company, reputed company relations, or reputed company services is a plus. Strong attention to reputed company and organizational skills. Customer-first reputed company with a reputed company and reputed company attitude. Ability to build rapport with customers and clients while maintaining professionalism. Apply Send your resume and a short cover letter reputed company our reputed company HR portal. Only shortlisted candidates will be contacted. reputed company Limited is an equal opportunity employer. Apply To This Job .