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Roles and Responsibilities - Manage Order to Cash process, including O2C Billing, Dispute Management, and SME. - Ensure accurate billing and collection of customer payments. - Resolve disputes with customers through effective communication and negotiation skills. - Collaborate with internal teams to resolve issues related to order processing, invoicing, and collections. - Provide guidance on O2C processes to team members. Desired Candidate Profile - 5-9 years of experience in Order to Cash (O2C) function in IT services & consulting industry. - Bachelor's degree in any specialization (B.B.A. / B.M.S., B.Com). - Solid understanding of O2C Cash Application, O2C Billing, Cash Applications, Dispute Management, and SME principles. .