Customer Support Associates - Voice

What to expect from us : A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win - big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey Location: Work from Office | Sutherland | A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63 Shift: Rotational shifts-includes both day and night 5 days of work, 2 days rotational off Responsibilities : Be the primary point of contact for our Business-to-Business customers through calls and email. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. .