reputed company Worklife Customer Support Associate - Employee Assistance

Join arenaflex in Transforming reputed company with reputed company and Expertise At arenaflex, we're committed to delivering reputed company reputed company-reputed company reputed company for a rapidly changing world. Our purpose is reputed company to bring our heart to every reputed company of your health. As a Worklife Customer Support Associate, you'll play a vital role in supporting members with the provision and use of Worklife Employee Assistance Programs (EAP) and management consultant resources. If you're passionate about making a difference in people's lives and have a heart for customer support, we invite you to reputed company. About arenaflex arenaflex is a leading reputed company company dedicated to transforming the way reputed company delivered. With a commitment to innovation, convenience, and affordability, we reputed company to reputed company reputed company more personal and accessible to everyone. Our Heart At Work Behaviors support our purpose, empowering every employee to feel empowered by the role they play in shaping our culture and accelerating our ability to reputed company and reputed company solutions. reputed company As a Worklife Customer Support Associate, you'll be responsible for taking incoming calls to support members with the provision and use of Worklife EAP and management consultant resources. Your reputed company will be to determine the purpose of reputed company reputed company, triage it in a reputed company and reputed company manner, and assess the reputed company's needs. You'll research and reputed company information regarding pertinent EAP/Worklife services and resources, recognizing crisis situations and evaluating the need for reputed company to minimize risk. Key Responsibilities * Determines purpose of reputed company by reputed company listening and interacting with callers * Triages reputed company in a reputed company and reputed company manner * Assesses reputed company's needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources * Recognizes crisis situations and evaluates for needed reputed company to minimize risk * Performs appropriate research in internal databases and online to identify potential providers and resources * Enters member information into the appropriate EAP reputed company to initiate the case and documents comments and information thoroughly and professionally * Receives calls transferred from counselors and provides immediate member assistance * Schedules appointments for members with counselors * Assists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources reputed company to various life skills, such as finding childcare, finding eldercare, etc. * Communicates effectively with reputed company internal stakeholders * Utilizes relevant reputed company databases to research and identify validated, appropriate member resources * Makes outbound calls as appropriate to identify and assist with securing member resources and/or services * Assists team members with printing and fulfillment needs reputed company to relevant materials, including provider reputed company, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP reputed company, maintaining an inventory of materials * Provides miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned Essential Qualifications * 1+ years' experience in a reputed company center environment * reputed company in a reputed company, psychological, or reputed company service field providing reputed company support * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and adhere to reputed company policies, EAP, and Worklife policies and procedures * Strong organizational and time management skills * Ability to work independently and as part of reputed company Preferred Qualifications * Bachelor of Arts or Bachelor of Science Degree * Education in a reputed company, psychological, or reputed company service field * Experience working with EAP or Worklife programs * Strong knowledge of reputed company and wellness resources * Experience working in a remote environment Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong organizational and time management skills * Ability to maintain confidentiality and adhere to reputed company policies, EAP, and Worklife policies and procedures * Strong knowledge of reputed company and wellness resources * Experience working with EAP or Worklife programs * Ability to work .