Senior Executive Order Management (Fort)

1. End-to-End Primary Order Processing - Manage end-to-end primary order processing from order receipt to successful fulfillment. - Verify order details, pricing, stock availability, and required documentation before processing. - Coordinate with internal teams to ensure timely order punching, billing, and dispatch. - Monitor pending orders and proactively follow up to ensure timely closure. - Maintain accurate records of primary orders and related documentation. 2. Distributor Coordination & Management - Coordinate regularly with distributors for order processing, stock requirements, payment-related information, and operational queries. - Ensure timely communication with distributors regarding order status, dispatches, claims, and other requirements. - Resolve distributor queries by coordinating with the concerned internal departments. - Maintain effective distributor relationships and ensure smooth day-to-day operations. 3. Warehouse Coordination & Dispatch Tracking - Coordinate with warehouse teams for order processing, material availability, billing, and dispatch. - Track dispatch status and ensure timely movement of material to distributors. - Follow up on pending and delayed dispatches and communicate the status to the concerned teams/distributors. - Maintain proper dispatch records and ensure timely confirmation of material delivery. 4. Claim Management - Manage distributor claims from receipt to final resolution. - Coordinate with distributors for submission of complete claim documents and supporting details. - Verify claim documents, invoices, supporting proofs, and eligibility as per company policies. - Coordinate with internal teams for claim verification, approval, processing, and closure. - Maintain proper claim records and monitor pending claims to ensure timely resolution. 5. Claim Coordination & Documentation - Ensure accurate documentation and systematic record-keeping for all distributor claims. - Identify discrepancies or missing information a .