Technical voice proces (India)

Hi Candidate, Please find the Job Description and company profile below Please be available for a technical discussion today. Will confirm the timings shortly. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift :Night shift Job Responsibilities: - Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices. - Ensure resolution provided in the first interaction with the customer - Acquiring knowledge about the newly released products and recent updates. - Ensure that each customer receives outstanding service by providing a friendly workplace, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service - Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: - Self-Motivated & Ability to Work Under Pressure - Should have positive comprehensibility and understandability of what customers want - Should have critical thought process and decision-making capability with focus on accuracy - Handling Interne .