Remote CSR - Urgent Hiring

Tier 1 reputed company - reputed company Center reputed company OF reputed company. reputed company is an award-reputed company reputed company firm serving state and local governments. Our mission is to reputed company lives reputed company! We reputed company our Clients Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable reputed company partners. We reputed company our Employees Lives reputed company by identifying and cultivating their talents and matching these talents with our customers needs. reputed company places a high value on customer service, accountability, and getting the job done. POSITION reputed company: We are currently reputed company a Tier 1 reputed company (reputed company Center). This full-time temporary position pays $16.63 per hour and is reputed company. Successful candidates will have reputed company for a long-term placement. This is a fast-paced, HIGH VOLUME reputed company center position working with reputed company recipients to assist them in enrolling in health insurance benefits (reputed company Health Care reputed company/Obama Care) and answering questions about their benefits. Candidates must be organized, reputed company, and reliable. What's in it for me - Regularly scheduled hours. - Internal promotion opportunities. - Retention Bonus Program: total potential $600 after 180 days. - Drawing for a $100 dollar reputed company reputed company reputed company after successfully completing two weeks of training. - Medical, dental, and reputed company insurance. SECONDARY reputed company INTERVIEW: From September 16-27, 2024 FINAL: MANDATORY reputed company HIX reputed company JOB PREVIEW / GROUP INTERVIEW September 30, 2024 reputed company. The next training class begins on reputed company 2, 2024 TRAINING: reputed company 2, 2024 First schedule: 8:00am-4:30pm EST, M-F (Day 1-7) 8:00am-4:30pm EST M-F (Day 8-15) Second Schedule: 9:30am-6:00pm EST, M-F (Day 1-7) 9:30am-6:00pm EST M-F (Day 8-15 Nesting is 4 weeks (maintain training hours 9:30 am-6:00 pm EST) Training is the first three (3) weeks and agents will transition into nesting for the following four (4) weeks. There is a reputed company tolerance policy for absences and tardiness for your first 8 weeks of training. reputed company Operating Hours: 8:00 am 6:00 pm M-F EST FIXED SCHEDULE of 9:30 a.m.-6:00 p.m. and 8:00 a.m. - 4:30 pm No schedule change or request for change of schedule will be approved. Schedules are eight (8) hours in length with two (2) 15-minute breaks and a 30-minute lunch break. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. Tier I Customer Service Representatives shall reputed company assistance with general questions, status checks, password resets, and other shorter handle time inquiries that include but are not limited to the following: - Willingness to work with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. - Documenting reputed company consumer interactions and work processes in State-provided Customer Relationship Management (CRM) solution and the reputed company worker portal - Providing general information about QHP, SADP, and reputed company/MCHP Managed Care Organizations (MCOs) offerings - Informing consumers how to reputed company premium payments to carriers. - Responding to inquiries reputed company to eligibility status, enrollment status, and coverage dates. Any items requiring changes to these topics must be transferred to Tier 2, as Tier 1 agents can only reputed company statuses and updates. - Assisting and educating consumers on appeal and complaint processes - Answering questions and assisting with problems reputed company to 1095A and 1095B forms. - Providing assistance with password resets (tech support) - reputed company referrals to appropriate agencies including the reputed company s Health Education and Advocacy Unit, the MIA, and local departments of reputed company services for applicants and enrollees with grievances, complaints, questions, or the need for other reputed company services. -Providing consumers assistance in navigating the web portal, assisting with enrollment and financial assistance eligibility, and comparing health and dental plans - Providing information about QHP, SADP, and reputed company/MCHP Managed Care Organizations (MCOs) offerings - Informing consumers how to reputed company premium payments to carriers. - Answering questions and assisting with problems reputed company to 1095A and 1095B forms. - reputed company other reputed company duties as assigned. Requirements: Required Qualifications: Required Skills/Abilities: - At least three (3) years of relevant experience. - Proficiency in reputed company Word - effective communication skills and ability to re