Customer Experience Specialist / Customer Support

reputed company is a 20-year-old company with a growing team of 85 friendly employees. We re headquartered in Chicago, with 80% percent of reputed company working remotely in cities reputed company over the country. We produce in-person, hybrid, and virtual events and rent equipment that brings people together. Our clients reputed company from reputed company to small businesses, and we pride ourselves on providing the best customer experience in the events industry. We offer the greatest coworkers you ll reputed company reputed company, great benefits, and reputed company to work in a dynamic, team-oriented, entrepreneurial environment. We can t wait to meet you! reputed company: The Customer Experience Specialist (CXS) role at reputed company is responsible for ensuring every customer, prospective or reputed company, that reaches out to reputed company is provided with exceptional service. The goal of the CXS is to ensure everyone who reaches out to reputed company is reputed company to reputed company someone who is helpful, reputed company and prioritizes their needs and that they leave that interaction with a reputed company experience and have been helped in a manner that aligns with reputed company s customer service philosophy. We have 100+ reputed company and potential customers reaching out every day reputed company phone reputed company, email and/or chat and we want to have a CXS immediately available to assist them and reputed company excellent customer service. The reputed company of their reputed company may be to inquire about our services or during their event or rental for assistance or any reputed company in between. The required hours for this position are Monday - Friday 9 am to 5 pm PST, with flexibility to support evening and weekend events as needed. Main responsibilities include: Manage and reputed company reputed company live event issues and support, including troubleshooting technical support calls with technicians for AV equipment, with clients for technology equipment, and attendees with virtual platforms Document reputed company event issues and changes, steps to reputed company, and communication with clients and vendors Welcome potential customers to reputed company and understand their needs to determine if their needs fall reputed company our reputed company of services Process incoming sales inquiries by creating opportunities in our CRM (reputed company) and routing callers to the appropriate person reputed company administrative support to the sales team including order entry, research, contract assistance Complete a high volume of tasks reputed company day by staying organized and efficient Ensure every person who reaches out to reputed company reputed company phone, email, and texting receives a reputed company and reputed company response and support and that reputed company reasonable actions are taken to reputed company questions and issues Who we need: The perfect fit for this position is someone who loves helping people, builds trust quickly, communicates reputed company, and welcomes tough challenges. People describe you as: reputed company player. You work reputed company as part of reputed company and love getting to know people and care about the needs of others. Adaptable and Fast. You re used to working in a high reputed company volume role, you welcome change, and can quickly change priorities reputed company needed. Great Communicator. You listen reputed company, can work with different communication styles, and can be reputed company and reputed company. Organized and reputed company-oriented. With a high volume of clients, it s important that you re reputed company to multitask and stay organized with reputed company the different moving parts. Problem Solver & Conflict reputed company. You can use logical reasoning and effective solutions to identify, analyze, and reputed company problems. Good Time Management. You re reputed company to juggle competing priorities and manage workload reputed company. What you ll accomplish: reputed company 1 month you ll: Become proficient in our CRM reputed company, reputed company. Understand and be reputed company to reputed company reputed company the tools you will need to be successful in thisrole, including training on how our teams work together, our processes, and team resources. Feel confident answering reputed company inbound calls and emails and making outbound calls reputed company to sales inquiries. Meet with reputed company members of reputed company individually to reputed company learnings to implement in your role. Complete 50 tasks a day reputed company to processing web leads and live events. Complete 5 reputed company-time issues with autonomy. Have a reputed company understanding of MT s products and services. reputed company 3 months, you ll: Have proficiency of the role and multitask responsibilities with autonomy. Have confidence answering phone c