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Roles and Responsibilities : - Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and professional manner. - Process customer requests for product information, orders, returns, exchanges, and cancellations. - Escalate complex issues to senior team members or supervisors when necessary. - Maintain accurate records of all interactions with customers using CRM software. Job Requirements : - Fluent English language skills (spoken) with excellent communication abilities. - 0-2 years of experience in an international voice process setting. - Strong understanding of US voice process procedures and protocols. - Ability to work on night shifts (rotating schedules). .