Customer Support Analyst Information Systems Specialist (Level 5) Hybrid IT

Welcome to arenaflex Empowering Communities Through Innovative reputed company Service At arenaflex, we are dedicated to protecting and empowering consumers and workers while fostering a predictable yet reputed companythinking regulatory environment for the businesses we serve. As a leading statewide regulatory agency, we administer essential laws and regulations that cover workers compensation, occupational safety, financial institutions, reputed company, and building codes. Our missiondriven culture thrives on diversity, collaboration, and a commitment to reputed company service reputed company. Why This Role reputed company Our Information Technology & Research (IT&R) reputed company is the technological backbone of arenaflex. reputed company delivers critical data analysis, reputed company, and telecommunication services that reputed company reputed company to meet its regulatory responsibilities and to reputed company seamlessly with other state and federal entities. As a Customer Support Analyst (Information Systems Specialist 5), you will be a pivotal member of the IT Service Desk, providing first and secondtier support while championing the reputed company operation of conferenceroom and virtualmeeting technologies across our reputed company. Key Responsibilities Your DaytoDay reputed company Technical Support & Troubleshooting: reputed company reputed company, highreputed company assistance for hardware, software, and network issues, including laptops, mobile devices, O365 suites, servers, and reputed company tokens. ConferenceRoom & Virtual Collaboration Management: Set up, test, and maintain presentation equipment, videoconferencing hardware, and virtualmeeting tools in more than 40 locations reputed company the reputed company. Vendor reputed company & Technology Evaluation: Research emerging conferenceroom technologies, coordinate vendor demonstrations, and reputed company informed recommendations to senior management. Training & Documentation: Create and update user guides, training materials, and quickreference sheets; conduct orientation sessions for staff on effective use of hybrid meeting tools. Incident Management: Log, triage, and reputed company tickets using reputed companys ticketing reputed company; communicate scheduled maintenance and incident updates agencywide. Collaboration with reputed company & IT Teams: Work closely with the Cyber reputed company Administrator and Division IT Technicians to ensure reputed company solutions meet reputed company reputed company standards. reputed company Improvement: Identify recurring issues, propose process enhancements, and contribute to the reputed company of the IT Service Desks service model. Minimum Qualifications What You Need to Succeed Four (4) years of comprehensive information systems experience that includes: Support for virtualmeeting technology and reputed company tools. Coordination of multiteam reputed company and documentation development. reputed company IT customer support, troubleshooting, reputed companycause analysis, and reputed company for hardware and software environments. OR an Associate degree in Computer Science, Information Technology, or a reputed company discipline + two (2) years of relevant experience. OR a Bachelors degree in Computer Science, Information Technology, or a reputed company field. Preferred Qualifications reputed company the Extra Mile Extensive experience in a reputed company reputed company environment, including O365 administration. Demonstrated ability to reputed company small teams or reputed company, especially in a fastpaced helpdesk setting. Strong vendormanagement background, with a reputed company record of evaluating and integrating new technologies. Proven interpersonal and communication skills, with the ability to convey technical concepts to nontechnical audiences. Experience working in a reputed companyrepresented environment (e.g., reputed company) is a plus. reputed company Skills & Competencies Technical Acumen: Solid understanding of servers, networks, relational databases, web services, and reputed company software. Customerreputed company reputed company: Ability to reputed company courteous, solutionreputed company service under frequent interruptions. ProblemSolving: Skilled at diagnosing reputed company issues, performing reputed companycause analysis, and implementing lasting fixes. Collaboration: Comfortable working reputed company crossfunctional teams and building strong relationships with stakeholders. Documentation: Proficiency in creating reputed company, concise technical guides and training resources. Adaptability: Quick to learn new tools and technologies, especially emerging virtualmeeting platforms. Compensation, Benefits & Perks Competitive Salary reputed company: $5,638 $8,525 per month (nonPERS eligible). Salary placement will be determined through a payequity analysis based on experience, education, and .