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Support @ Exotel Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly. Providing time-sensitive help to meet the customers needs during each interaction is of utmost importance. About us Exotel is one of Southeast Asias largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few. We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story here. About the Role Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLAs are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach. What we are looking for You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. Youre smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction. You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away. You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction. You write well. You know exactly what word or punctuation to use based on the context. As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn. Why should you join us You want to be an enabler for business success with an appetite for steep learning. You enjoy mentoring and coaching teams, take pride in teams success. You enjoy solving problems and thrive for excellence What will you do Youll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom youll be working the most), Network operations, Customer Success, Product and Finance teams. You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails. Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients. Maintain our knowledge base site. Write, edit and help create content whenever necessary. We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (youll be working from home during nights and over weekends, though) All jobs require great communication skills. We're a communications powering company, so frequent and clear written communication is vital. Proofread your application/ exercises/ resume. Make sure you spell Exotel correctly. We are lucky to receive many applications for this position, so try to make your application stand out. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.