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NOTE - This opportunity will be a Hybrid (a permanent night shift) Shift Timings - IST 5:30 PM to 2:30 AM Role & responsibilities Provide Level 1 support for Avature and related ATS/HRIS platforms. Resolve user queries, troubleshoot issues, and manage tickets within SLA timelines. Support recruiters, hiring teams, and end users with system navigation and hiring workflows. Coordinate with internal stakeholders and technical teams for escalations and issue resolution. Maintain support documentation, reporting metrics, and contribute to system/process improvements. Preferred candidate profile Must be comfortable working in Night Shifts Excellent Communication skills ATS Support, HRIS, Helpdesk Support, Troubleshooting, Ticket Management, Recruitment Process Knowledge, MS Excel, Communication Skills, Stakeholder Coordination Avature, API Basics, System Integrations, Data Analysis, Reporting, JSON, XML, Workflow Management, Service Desk Platforms, HR Technology Exposure Perks and Benefits Both way cab facilities provided Medical Insurance Working with global clients .