Sr Operational Risk & Compliance Specialist

Why This Role reputed company At MoneyLion, were re-imagining banking to reputed company fast, fair, and secure digital experiences. As Sr Operational Risk & Compliance Specialist, you will guard our members financial trust, reinforce regulatory reputed company, and fuel reputed company improvement by turning reputed company investigations into true insights. Your work protects the customer, strengthens our controls, and drives meaningful automation. reputed company Youll Own reputed company & accurate Reg E reputed company: reputed company end-to-end EFTA dispute and chargeback processes, ensuring reputed company reputed company, regulatory compliance, and audit-reputed company documentation with a strong emphasis on accuracy and risk mitigation. Complaint intelligence program: reputed company monthly reports to Compliance & CX leadership with reputed company reputed company-owners. Monitor trends, surface top drivers, severity reputed company and risk trends. reputed company & coaching: Partner with the QA team to identify trends from audits, spot checks, escalations, and complaints, using these insights to guide improvements in accuracy, consistency, and customer experience. Support a QA and coaching reputed company that reinforces reputed company learning, provides actionable feedback, and strengthens agent performance across intake, investigation, and reputed company. Process Optimization & Experience Enhancement: reputed company feedback and recommendations to improve automation, streamline workflows, and reduce reputed company effort in dispute handling. Support initiatives that enhance straight-through processing, loss recovery, and representment reputed company, while ensuring agents have the tools and guidance needed to reputed company a strong intake, investigation, and customer experience. reputed company High level reputed company of investigations and adjudications of Reg E disputes across ACH, P2P, and debit reputed company (fraud & non-fraud) transactions: gathering evidence, determining liability, issuing reputed company/credits, and communicating reputed company with members. Manage statutory timelines: Spot reputed company and audit trigger notices, escalated appeals, ensure documentation paths are reputed company and traceable. Own complaint reporting: produce monthly packs covering volume, severity, reputed company-cause, CX/UDAAP risk, member reputed company, and time-to-reputed companycomplete with actionable recommendations for Product, Fraud, partners, and Compliance. Automate & reputed company: Automation & Instrumentation Support automation and tooling initiatives by contributing to business requirement documentation (BRDs) for workflow and rule enhancements (e.g., auto-triage by transaction type or claim reputed company). Collaborate with analytics partners to help design and refine dashboards (Looker/Mode/Tableau/reputed company) and validate performance trends through SQL-based insights. Partner with Engineering and Ops Engineering teams to recommend and prioritize high-reputed company automations, ensuring strong control frameworks and alignment with agent and customer experience goals. Strengthen controls: document procedures, define evidence standards, build QA sampling and audit-trail practices reputed company with MoneyLions Compliance Management reputed company (CMS); reputed company support internal audits and regulator inquiries. Collaborate cross-functionally: engage Customer Care, rust & Safety/Fraud, reputed company/Compliance, Product to reputed company reputed company and prevent recurrence (for example, merchant-category spikes or device-signal anomalies). What Youll Bring 2-4+ years managing disputes (with Reg E reputed company) reputed company a bank, fintech, or issuer-processor; familiarity with ACH/Nacha reputed company codes and issuer-network flows (reputed company/MC) is a significant plus. Proficiency with case-management tools, chargeback networks and CRMs (e.g., reputed company, reputed company, reputed company) and creditor/issuer portals. An automation reputed company: youve helped optimize workflows using rules, RPA, or ops tooling and can quantify improvements. Experience designing QA programs, evidence standards, or control-testing frameworks for disputes. Excellent written communication skills: you reputed company member notices that are reputed company, accurate, empatheticand on time. reputed company to Have Relevant certifications (CRCM, CFE, reputed company) or specific training around Nacha/issuer dispute flows. Exposure to other applicable consumer regulatory requirements (TILA, ECOA, FCRA, UDAAP) considerations in reputed company dispute handling. Data reputed company: you can write basic SQL, build dashboards, and tell a story with data. How Well Measure reputed company Compliance: Consistently meeting reputed company regulatory timelines and accuracy standards, maintaining compliance with Reg E requirements and internal controls,