Business Development & Customer Relationship Manager

The Business Development & Customer Relationship Manager is responsible for driving company growth through new client acquisition, nurturing existing relationships, and ensuring customer satisfaction. This role bridges sales strategy with client engagement, positioning the company as a trusted partner. Key Responsibilities Business Development oIdentify and pursue new business opportunities across target markets. oDevelop and execute sales strategies to achieve revenue targets. oConduct market research to understand industry trends and competitor activities. oPrepare and deliver persuasive presentations, proposals, and pitches. Customer Relationship Management oBuild long-term relationships with clients through trust and consistent engagement. oAct as the primary point of contact for key accounts. oResolve client issues promptly, ensuring high satisfaction levels. oCollect feedback and translate insights into service improvements. Collaboration & Reporting oWork closely with marketing, operations, and product teams to align strategies. oMaintain accurate records of client interactions and sales activities in CRM systems. oProvide regular reports on business development progress and customer engagement metrics. Desired Skills & Competencies Strong communication and negotiation skills. Ability to build rapport and maintain professional relationships. Strategic thinking with a results-oriented mindset. Proficiency in CRM tools and MS Office Suite. Resilience and adaptability in dynamic business environments. Qualifications Bachelors degree in Business Administration, Marketing, or related field. MBA or equivalent postgraduate qualification preferred. 37 years of experience in business development, sales, or client relationship roles. .