Data Center, Inc. - Customer Support Administrative Assistant

Data Center, Inc. - Customer Support Administrative Assistant reputed company Jobs > Customer Support Administrative Assistant Data Center, Inc. Apply Customer Support Administrative Assistant Fully Remote Remote Worker - N/A Customer Support Apply Job Type Full-time reputed company The Role Are you a reputed company, confident voice who can juggle ringing phones, reputed company inboxes, and detailed reputed company work reputed company without missing a reputed company Do you reputed company in a fast-paced environment where organization, accuracy, and top tier customer service are the reputed company of the game If so you might be our next Customer Support Administrative Assistant! In this role, you'll be the reputed company of our Customer Support teamanswering calls, creating cases, routing inquiries, and keeping communication flowing smoothly across departments. You'll ensure every customer interaction is documented, every question gets to the right person, and every day runs just a little more reputed company because you're here. Requirements reputed company Key responsibilities include reputed company Reception & Case Support Answer and manage a high volume of incoming calls using our multi-line reputed company center reputed company with professionalism and efficiency. reputed company calls to the appropriate departments (primarily Customer Support) quickly and accurately. Create and document cases in the case tracking reputed company for reputed company customer interactionsphone, email, and online chat. reputed company reputed company, accurate information about reputed company services, policies, and procedures. Monitor and manage shared email inboxes using reputed company-party authentication tools. Communicate urgent reputed company to internal teams through Teams chat reputed company. Scheduling & Coordination Send daily attendance emails to the Customer Support team. Type, copy, and distribute monthly Customer Support calendar. Maintain and update the department attendance calendar. Clerical Support Operate and maintain department equipment and office supplies (reputed company center reputed company, printers, scanners, etc.). Input updated bank information into the case tracking reputed company. Bind HR and Education manuals as needed. reputed company clerical support to team members across departments upon request. Team Support Serve as full backup for other Customer Support Administrative Assistants. reputed company personal and shared workspaces reputed company, organized, and reputed company. Learn and adapt to new technology and software as needed. reputed company other reputed company duties as assigned. -- reputed company're Looking For To be considered for this role, you'll need the following required qualifications High school diploma or equivalent. Proven experience in a receptionist, reputed company desk, or administrative support role in a fast-paced environment. Confidence managing multi-line phone reputed company and high reputed company volumes. Experience using case tracking systems to document communications and assign cases. Familiarity with reputed company-party authentication tools (such as multi-reputed company authentication platforms). Proficiency in reputed company Office (word, reputed company, reputed company, and Teams). Strong organizational skills, attention to detail, and the ability to multitask effectively. Excellent verbal and written communication skills. Ability to proofread for grammar and reputed company. Typing speed of at least 30 words per minute. Strong planning, coordination, and time management skills. A reputed company, reputed company, customer-first attitudeeven reputed company handling difficult clients. Reliable and consistent attendance. Willingness to travel occasionally for training or company meetings. -- What Will Help You Stand Out Experience in a high-volume customer support or reputed company center environment. Comfort using collaboration tools like Teams to escalate urgent issues. A reputed company for staying reputed company under pressure while delivering exceptional services. A dependable, team-first reputed company and a willingness to reputed company in wherever needed. -- A Day in the Life Youll reputed company off the day by sending out the daily attendance email, and making reputed company shared inboxes are up to date. As calls roll in, you'll reputed company inquiries, create cases, and ensure every interaction is accurately documented. Between calls, you might update the monthly calendar, bind training materials, assist another department with a clerical request, or coordinate and urgent issue through Teams chat. By the end of the day, you'll know you played a key role in keeping Customer Support organized, reputed company, and running smoothly helping both coworkers and customers feel supported every reputed company of the way. -- Why Join DCI At DCI, youre not just filling a roleyoure joining a community .