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Customer Care Associate Job Description ROLE: Customer Care Associate REPORTING TO: Department Manager Qualification: Under Graduate / Graduate Age: Between 18 Yrs to 30 Yrs Preferred Industry: Retail Basic screening: Basic English communication skills and well groomed Preparation for Sale - Personal Grooming - Display of fresh stock as per plan (planogram). - Recovery, replenishment and display of merchandise from trial rooms, RBI, cash points, and customer service desk. - Checking whether all merchandise has price tags and security tags. - Upkeep of the section cleanliness, removing cartons and packets. - Knowledge of the days targets and previous days store and section achievement. - Knowledge of in - store schemes, promotions and events. Visual Merchandising - Color blocking, size blocking - Ticketing, Signages and size stickering in consultation with the Unit VM Head. - Changing focal points and displays with UVM on a regular basis. Selling - Greeting and Attending customers. - Maintain database of important and regular customers. - Suggestive selling, Cross Selling and Add on sales - Knowledge of slow movers, fast movers - Taking Customer requirement. Product Knowledge - Knowledge of the Fabrics, Brands, Styles, Sizes in ones section. - Knowledge of the size and style availability of merchandise. - Knowledge of the new product launches in the store. - Knowledge of current market trends and competitors in same categories. Knowledge of alternative outlets that sell the same categories. Stocks - Taking proper care of merchandise. - All merchandise should have security tags and price tags. - No merchandise on display for the customer should be defective or damaged. - Global Counts - Perpetual inventory Count System. Security / Vigilance - Ensuring that all merchandise is tagged (soft tag/hard tag). - Vigilant against pilferage, shop lifting etc. Feedback to Supervisor - Slow movers and quick movers of the section. - Feedback of customers regarding merchandise (quality, style, brand) store, facilities, conveniences etc. .