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Roles & Responsibilities: Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen. Maintain MMRS and MOM. Prerequisites: Bachelors in any degree, preferably Bachelors in Hotel Management. Valuable command over both written and spoken English. Keen eye for hygiene, cleanliness, grooming, health and safety. Excellent knowledge of food & beverage service. Well versed with Microsoft office such as Microsoft word, excel, ppt, etc. .