🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Key Responsibilities: Team Management: - Lead, mentor, and motivate a team of customer service representatives. - Conduct regular team meetings, one-on-ones, and performance reviews. - Address team concerns and provide feedback for continuous improvement. Performance Monitoring: - Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). - Set and track performance targets and KPIs. - Implement strategies to achieve and exceed performance goals. Quality Assurance: - Ensure adherence to quality standards and protocols. - Conduct regular quality checks and audits of calls. - Provide coaching and training to enhance service quality Other Requirements: Flexibility to work in different shifts, including nights and weekends. Solid understanding of customer service principles and practices. Ability to handle high-pressure situations calmly and effectively. Candidate must be ready to work in US shifts(Both way cab will be provided) Interested Candidates can share your CV - anitha.c@sagilityhealth.com. .