International US Voice Process

Terrasparq is seeking a dedicated and customer-oriented individual to join our team as a Customer Support Associate. In this role, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring they have a positive experience with our products and services. Shift: Night Shift (US Timing) Salary: 15,000 to 35,000 per month Eligibility: Excellent Writing & Verbal Communication Skills, Good Knowledge of BPO, Good Knowledge of Computer Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.Identify and assess customers' needs to achieve satisfaction.Provide accurate information about products, services, and policies.Handle and resolve customer complaints and escalate issues when necessary.Maintain a positive, empathetic, and professional attitude toward customers at all times.Collaborate with other departments to ensure timely resolution of customer issues.Maintain detailed records of customer interactions and transactions.Follow communication procedures, guidelines, and policies.Requirements: Proven customer support experience or experience in a similar role.Strong phone contact handling skills and active listening.Excellent communication and presentation skills.Ability to multitask, prioritize, and manage time effectively.Job Type: Full-time Compensation: 15,000.00 - 35,000.00 per month Benefits: Health insurancePaid sick timePaid time offProvident FundAbility to commute/relocate: Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)Language: English (Preferred)Shift availability: Night Shift (Preferred)Overnight Shift (Preferred)Work Location: In person .