BPO Voice Professional (US shift)

Company Description ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions for more than 75 global brands, including Fortune 100 and 500 companies. For over three decades, the organization has delivered strong customer and business outcomes across sectors such as healthcare, media, telecom, technology, retail, banking, and financial services. ResultsCX designs digitally influenced customer journeys that drive revenue acceleration, cost optimization, and enhanced customer experience. With over 23,000 colleagues and more than 25 engagement hubs worldwide, the company focuses on solving complex customer experience challenges and making interactions easier for millions of consumers. Role Description Patient Support Specialist Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103 Job Type: Full-Time Experience Required Minimum 6 months of experience in healthcare BPO or similar domain Key Skills & Requirements Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracyEnglish Proficiency: B1H level or higher (excellent verbal and written communication skills)Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)Strong attention to detail and ability to work in a fast-paced environmentProficiency in using MS Office tools and CRM systems is a plus Key Responsibilities Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal casesProvide accurate information while maintaining professionalism and empathyEnsure all data entry and updates are accurate and timelyCollaborate with cross-functional teams to resolve customer concernsAdhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA) Additional Details Shift Timings: Night Shift (Rotational)Week Off: RotationalWork Environment: Work from Office Note: https://resultscx.com/ResultsCX: Overview | LinkedInResultsCXis a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers. .