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Job Title: Supervisor Customer Experience- Team Lead (International Voice Process) Location: Bangalore Experience: 3-10 Years Education: PUC/ 10+2/ Graduation or above Shift: Rotational Shifts & Week Offs Job Description: Hiring for an experienced Team Lead to manage International Voice Process operations. The candidate should have strong team handling experience and exposure to key performance metrics. Required Skills: - 3+ years in BPO with minimum 1+year as Team Lead (International Voice) - Manage a team of 15-25 customer support associates - Solid communication & people management skills - Hands-on experience with CSAT, AHT, Attrition, Shrinkage metrics - Experience in handling team size and roster management - Comfortable with rotational shifts Interested candidates can share their updated resume to:Pranamya.Batna@conduent.com .