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ResponsibilitiesHandle inbound/outbound customer calls regarding product/service inquiries and issuesProvide accurate information and assistance to customersResolve customer complaints and escalations in a professional mannerMaintain customer records and update information in the systemIdentify and escalate priority issues to the appropriate teamAchieve individual and team targets for customer satisfaction and productivityFollow company policies and proceduresAdhere to quality standards and call center metricsQualificationsExcellent verbal and written communication skills in EnglishStrong customer service orientationAbility to empathize with customers and provide appropriate solutionsGood problem-solving skillsAbility to work in a fast-paced and target-driven environmentBasic computer knowledge and typing skillsFlexibility to work in shifts, including weekends and holidays .