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International Voice & Semi Voice Pune We are hiring for this role. US Voice Role Eligible UG/Grads With 1 year of International Voice experience (Salary up to Rs 4.50 LPA) 5 days working Rotational shifts & offs Cabs available UK Voice Role Eligible UG/Grads With 1 year of International Voice experience (Salary up to Rs 5.50 LPA) 5 days working Rotational shifts & offs Cabs available Roles and Responsibilities Customer Interaction Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics. Performance Metrics Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations Remain calm and professional when dealing with upset or irate customers, working towards deescalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. .