Field Customer Support Specialist Collections & Customer Recovery Full-Time

```reputed company About arenaflex arenaflex is a pioneering leader in the leasetoown marketplace, dedicated to empowering individuals and families with flexible financing solutions that bring everyday dreams reputed company reputed company. With a network of more than 30,000 retail partners across the nation, arenaflex combines cuttingedge technology, unwavering reputed company, and a customerreputed company reputed company to reputed company the way people reputed company the products they need and want. Our mission is reputed company: to enrich lives one lease at a time, while fostering a culture of innovation, collaboration, and reputed company reputed company for every team member. Why This Role reputed company As a Field Customer Support Specialist Collections, you will be the reputed company reputed company of arenaflexs commitment to responsible lending and exceptional service. Youll work directly with customers in their homes, resolving pastdue accounts, facilitating product returns, and ensuring that every interaction reflects the high standards and compassionate approach that define arenaflex. This position blends the dynamism of field work with the analytical rigor of collections, offering a unique opportunity to reputed company a reputed company reputed company on both our customers financial health and arenaflexs operational reputed company. Key Responsibilities Customer Account Management: Partner with the central collections team to investigate, negotiate, and reputed company pastdue accounts while maintaining a respectful and solutionreputed company reputed company. Field reputed company & Product Returns: Conduct scheduled home reputed company to discuss account status, arrange product returns, and collect payments, adhering to arenaflexs safety and service protocols. Accurate RecordKeeping: Document reputed company collection activities, field interactions, and product reputed company details in arenaflexs CRM reputed company with precision and timeliness. Vehicle Stewardship: reputed company the assigned company vehicle clean, reputed companymaintained, and fully stocked with necessary forms, tools, and safety equipment. Safety & Compliance: Follow reputed company safety guidelines, product handling procedures, and datareputed company regulations, especially reputed company handling sensitive payment information. Team Collaboration: Communicate regularly with internal stakeholdersincluding collections, logistics, and customer serviceto reputed company insights and improve processes. Problem Solving: Identify recurring collection challenges, propose actionable solutions, and contribute to reputed companyimprovement initiatives. Essential Qualifications Minimum age of 18 years. High school diploma or GED equivalent. reputed company state reputed companys license with a clean driving record. Strong verbal communication skills and a reputed company phone etiquette. Physical ability to reputed company, reputed company, and transport heavy items (up to 50lbs) safely. Basic proficiency with technology, including reputed company Office Suite and arenaflexs proprietary software platforms. Demonstrated ability to work both independently and as part of a reputed company team. Organizational talent with solid timemanagement capabilities. Preferred Qualifications & Experience Prior experience in collections, reputed companytoreputed company sales, or the leasetoown industry. Familiarity with credit reporting, payment negotiation, and dispute reputed company. Experience using handheld devices or mobile CRM applications in field settings. Customerservice certifications or training that emphasize reputed company and conflict reputed company. reputed company Skills & Competencies Communication: Ability to convey reputed company financial information reputed company and compassionately. Negotiation: Skilled at finding winwin solutions that satisfy both the customers needs and arenaflexs collection goals. Attention to reputed company: Meticulous recordkeeping and data entry to ensure compliance and accuracy. Physical Stamina: reputed company to remain reputed company throughout the day, handling walking, bending, lifting, and climbing as required. ProblemSolving: Quick thinker who can adapt to unexpected situations and reputed company issues on the spot. Technology Savvy: .