AR Team Lead - Revenue Cycle Physician RCM

Team Lead- AR Follow-up - Physician Revenue Cycle Management Services Location: All shifts work onsite in our Mysore , India office located at: 1st Floor, 5669, Wekreate Space Doddamane, General Thimmaiah Road, Mysuru, Karnataka, 570017 Hours: Monday - Friday from 5:30 pm - 2:30 am, IST Status: Full-time Find out more about our culture at : https://strivanthealth.com/careers/ Strivant Health is a fast-growing Medical Billing/Revenue Cycle Management company. We partner with physician practices to improve revenue cycle operations by optimizing people, processes, and technology. We provide Coding, Medical Billing, AR Follow-up Collections, Call Centers, Cash Applications, Patient Access, Authorizations, Credentialing, and Analytics designed to maximize our provider clients revenue. This allows our client providers to stay focused on the practice of medicine rather than the business of medicine. We have worked with over 10,000 providers representing 32+ specialties and over 30+ technology platforms in our 20+ years of business. Team Lead AR Follow-up - Position Summary At Strivant Health, we believe strong leadership drives exceptional revenue cycle performance. As an AR Team Lead , you will play a key role in mentoring, coaching, and supporting Accounts Receivable professionals while helping drive quality, productivity, and collections performance across multiple clients and billing systems. This position serves as a resource for staff and management by providing guidance on complex account resolution, training new team members, supporting operational initiatives, and maintaining consistent performance standards. This role combines leadership, revenue cycle expertise, training, and hands-on AR follow-up responsibilities. You will help resolve escalated payer issues, manage complex inventories, conduct quality reviews, develop training resources, and ensure timely communication between staff, management, and clients. If you are passionate about helping others succeed, enjoy problem solving, and thrive in a fast-paced healthcare revenue cycle environment, this is an excellent opportunity to advance your career. What Youll Do Your Impact Matters Serve as a primary point of contact for mentoring, coaching, and training AR staff, including new hires. Provide guidance and support to improve production, quality, and collections performance. Assist with new hire interviews and onboarding activities when needed. Develop and maintain training materials, SOPs, and process documentation for AR teams. Perform periodic quality assurance reviews and provide actionable feedback. Manage insurance follow-up and collections activities through payer calls and payer portal research. Support large-dollar inventories, complex accounts, and aged AR with minimal supervision. Act as backup support for team members experiencing absences or inventory backlogs. Take ownership of client performance and provide timely communication regarding operational issues. Research payment discrepancies, denials, recoupments, and complex reimbursement issues. Review account information and determine appropriate next steps for resolution. Verify claims adjudication and communicate with patients when additional information is required. Perform billing functions including claim corrections, rebills, and electronic submissions. Ensure billing compliance requirements are met before claim submission. Manage inventory reports, high-priority accounts, and aged receivables. Identify trends, operational challenges, and opportunities for process improvement. Participate in special projects, leadership initiatives, webinars, and advanced training activities. Communicate effectively with staff, management, clients, and cross-functional teams to achieve desired outcomes. What You Bring to the Table A bachelor's degree in healthcare-related or financial-related education programs, or equivalent relevant experience. Minimum 3 years of physician revenue cycle experience with denials management and appeals resolution. Previous training, mentoring, coaching, or leadership experience required. Experience supporting or collaborating with U.S.-based healthcare teams is preferred. Strong knowledge of physician billing processes, collections, and AR follow-up. Understanding of CPT, ICD-9/10, and HCPCS coding systems. Experience working with medical billing systems and reporting tools. Strong analytical skills and the ability to identify trends and recommend solutions. Excellent written, verbal, and interpersonal communication skills. Proven ability to motivate, influence, and develop team members. Strong organizational skills with the ability to multitask effectively in a fast-paced environment. Proficiency in Microsoft Office applications .