Remote Strategy & Operations Analyst People & CX

Note: The job is a remote job and is open to candidates in USA. Point Wild helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. The Strategy & Operations Analyst will support the Chief People & Customer Officer by providing data analysis and insights across workforce and customer operations, enabling informed decision-making and strategic planning.ResponsibilitiesBuild and maintain workforce analytics covering headcount, attrition, compensation, and engagement cleaning underlying data, modeling it, and using AI/ML tools to surface patterns like attrition risk and hiring forecasts into clear, actionable summaries for leadershipResearch, test, and benchmark AI tools for HR and customer operations use cases talent acquisition, performance management, support automation, workforce management and deliver cost/benefit comparisons leadership can act onModel headcount, capacity, and cost for outsourced/BPO partners, track SLA and budget performance, and build the analytical foundation behind insourcing/outsourcing and vendor-change proposalsTrack performance across both people and customer operations functions cost per contact, handle time, SLA adherence, engagement scores and proactively surface risks and gaps to the CPCO and business unit leadersProduce executive-ready materials decks, memos, pre-reads, talking points, and agendas spanning both functions, leveraging AI tools (Claude, ChatGPT, Gamma) to accelerate drafting, synthesis, and researchCoordinate across various functions and BUs to gather input on people strategy, customer operations initiatives, M&A integration, comp cycles, and AI adoption effortsSkills35 years in an analyst, business operations, or data-driven role with demonstrated ability to own the full workflow data pull, model build, and final output without support staffConsulting experience (Big 4 preferred) supporting client organizations' business operationsHands-on proficiency in Excel/Google Sheets and Google Slides; Extensive knowledge of AI-enabled productivity tools (Claude, ChatGPT, LLM-based assistants) applied to analysis and synthesisProven ability to identify gaps or anomalies in data independently, form a point of view, and communicate findings clearly in writing and verbally to senior stakeholdersHigh discretion and organizational rigor demonstrated track record handling confidential org, financial, or customer data across multiple concurrent workstreamsBachelor's degree requiredPrior exposure to workforce or capacity planning models, vendor management, or BPO partner environmentsSQL or BI tool experience (Tableau, Looker) and familiarity with AI governance requirementsBenefitsGenerous health and wellness benefitsRetirement savings plansParental leave#LI-REMOTECompany OverviewPoint Wild is an online protection company that manages a portfolio of best-in-class device security, online privacy. It was founded in 2024, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.pointwild.com.Company H1B SponsorshipPoint Wild has a track record of offering H1B sponsorships, with 1 in 2025, 5 in 2024, 1 in 2023, 3 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To this Job .