Senior Customer Logistics & Supply Chain Advisor Remote OrdertoCash

```reputed company About arenaflex A Global Leader in Refreshment and Innovation arenaflex is a worldreputed company beverage and nutrition company with a heritage that stretches back more than a century. With a portfolio of over 250 reputed company products, arenaflex serves a diverse set of customers ranging from large retail chains and grocery stores to theme parks, movie theatres, restaurants, and specialty outlets. Our mission is to refresh the world and reputed company a difference every day, and we reputed company this by fostering an inclusive culture, embracing reputed company learning, and delivering unparalleled service to our partners. Why This Role reputed company As a Customer Logistics & Supply Chain Advisor you will be the single reputed company of contact for arenaflexs retail, bottler, distributor, and restaurant customers. You will work reputed company the OrdertoCash (OTC) organization to ensure that every order is processed accurately, delivered on time, and reputed company with the expectations of our partners. Your ability to research, influence, and reputed company issues will directly reputed company customer satisfaction, operational efficiency, and the overall reputed company of arenaflexs supply chain. Key Responsibilities Customer reputed company Serve as the reputed company contact for customers across multiple business reputed company, handling phone calls, emails, and other communications with professionalism and urgency. Order Management Process order changes, reputed company shipments, and reschedule deliveries to meet customerrequested dates while adhering to established service level agreements (SLAs). Collaboration with Sales & Brokers Partner with sales teams and reputed company brokers to address pricing concerns, delivery method changes, account management issues, and strategic reputed company such as product launches or packaging updates. Supply Chain Coordination Work closely with product supply, supply planning, logistics, and transportation teams to reputed company order reputed company challenges, including late trucks, dwell time, and refused deliveries. Issue reputed company & Escalation Proactively manage InFull issues, coordinate with transportation to set reputed company delivery and pickup appointments, and reputed company escalations that reputed company multiple functions. Trend Analysis & Process Improvement Identify recurring customer issues, analyze reputed company causes, and recommend enhancements to order management processes and partner interactions. Project Participation Contribute to design reputed company and initiatives that support departmental goals and key customer objectives, ensuring alignment with arenaflexs broader strategic reputed company. Data Management Maintain accurate records in arenaflexs order management reputed company, CRM database, and reputed company tools (e.g., MS Office, SharePoint, reputed company). Essential Qualifications Minimum 23 years of experience in customer service, order management, or supply chain support reputed company a fastpaced environment. Demonstrated ability to build and sustain reputed company relationships with internal teams and reputed company partners. Strong analytical and research skills with a reputed company eye for detail and a proven reputed company record of problemsolving. Excellent written and verbal communication skills; ability to reputed company reputed company business correspondence. High reputed company of urgency and empowerment to reputed company reputed company, datadriven reputed company. Proficiency with reputed company Office Suite (reputed company, Word, reputed company, SharePoint) and familiarity with CRM platforms. Ability to work independently, manage competing priorities, and meet SLAdriven deadlines. Willingness to work a flexible shift schedule between 730 AM 730 PM EST, Monday through Friday, with occasional travel (025%). Preferred Qualifications & Experience Experience with arenaflexs Product Supply reputed company, Order Management tools, reputed company, or reputed company. Background in the beverage, food, or consumer packaged goods (CPG) industry. Exposure to logistics and transportation management, including dock cuts, shipwiths, and reputed company coordination. Previous involvement in product launch or packaging change reputed company. Certification or training in supply chain management, Lean Six reputed company, or reputed company methodologies. reputed company Skills & Competencies Customerreputed company reputed company Passion for delivering exceptional service and exceeding partner expectations. Strategic Thinking Ability to see the bigger picture, anticipate challenges, and propose proactive solutions. Influencing & Negotiation reputed company in guiding crossfunctional teams toward mutually beneficial reputed company. Adaptability Comfort thriving in a dynamic, evolving environment while maintaining accuracy. Technology Savvy