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Job descriptionPosition Description: Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Service Desk Engineer Position: Systems Engineer/Senior Systems Engineer Experience: 3+ yrs Category: IT Infrastructure Main location: Bangalore Position ID: J0726-0026 Employment Type: Full Time Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Job Description: We are looking for a proactive and customer-focused Service Desk Engineer with 2+ years of experience in IT Service Desk operations. The ideal candidate will serve as the first point of contact for end-user IT support, providing timely resolution for hardware, software, and network-related issues. The role requires strong troubleshooting skills, excellent communication, and the ability to work in a 24/7 support environment while delivering a high level of customer satisfaction. Key Responsibilities Serve as the first point of contact for all IT-related incidents and service requests via calls, emails, and ticketing tools. Provide first-level technical support for hardware, software, operating systems, and network-related issues. Diagnose, troubleshoot, and resolve end-user issues within defined SLAs, escalating complex issues when required. Install, configure, and support Microsoft Windows, Office 365, and other business applications. Log, track, update, and close incidents and service requests using the organization's ITSM tool. Follow ITIL best practices for Incident, Problem, and Change Management processes. Perform user account administration, password resets, and access management activities (preferred). Maintain accurate documentation of issues, resolutions, and knowledge base articles. Ensure excellent customer service by communicating effectively with end users and providing regular updates. Participate in rotational shifts and provide 24/7 support as per business requirements. Required Skills : Minimum 2 years of experience in an IT Service Desk or Help Desk support role. Hands-on experience with Microsoft Windows Operating Systems. Good knowledge of Microsoft Office 365 and common business applications. Basic understanding of networking concepts and troubleshooting. Familiarity with ITIL processes, including Incident, Problem, and Change Management. Strong troubleshooting and analytical problem-solving skills. Excellent verbal and written communication skills. Strong customer service orientation with the ability to handle user calls professionally. Experience using ITSM/ticketing tools such as ServiceNow, Remedy, or Jira (preferred). User Access Management experience is an added advantage. Willingness to work in a 24x7 rotational shift environment and handle inbound support calls. Behavioural Competencies : Proven experience of delivering process efficiencies and improvements Clear and fluent English (both verbal and written) Ability to build and maintain efficient working relationships with remote teams Demonstrate ability to take ownership of and accountability for relevant products and services Ability to plan, prioritize and complete your own work, whilst remaining a team player Willingness to engage with and work in other technologies Skills: Access Management Communication ITIL Service Desk Infrastructure What you can expect from us: Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.