Senior Business Analyst-ServiceNow Employee Center/UX/Mobile

By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description ServiceNow Employee Center/UX/Mobile Sr. Business Analyst The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the needs of patients, our people, and the planet. Bangalore, the city, which is Indias epicenter of Innovation, has been selected to be home to Takedas recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. At Takedas ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and the abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. The Opportunity As a Senior Business Analyst ServiceNow Employee Center/UX/Mobile, you will serve as a vital bridge between business stakeholders and technical teams, focusing on the design and delivery of efficient, user-centric solutions within the ServiceNow EC Pro Portal, UX, and Mobile Application domain. Your expertise will be instrumental in gathering requirements, driving solution design, and ensuring strong alignment with Takedas business objectives and compliance standards, including GxP and SOX. By leveraging your analytical skills, ServiceNow knowledge, and stakeholder management expertise, you will play a key role in enabling innovative portal and mobile capabilities, ensuring an exceptional user experience and delivering impactful outcomes aligned with Takedas digital transformation goals. Responsibilities Gather and analyze business requirements for ServiceNow Employee Center Pro portal, UX, and mobile app enhancements.Collaborate with business stakeholders, Product and Process Owners, UX designer, architects, engineers, and development teams to identify needs, evaluate solutions, and ensure alignment with organizational goals.Translate business needs into functional specifications, user stories, and workflows.Act as a liaison between technical teams and business units to ensure successful project execution.Conduct gap analysis to determine areas for improvement in existing processes and solutions.Develop mockups, prototypes, and solution designs for portal and mobile applications.Ensure all requirements and processes comply with Takedas GxP, SOX, and other regulatory standards.Facilitate workshops and sessions to gather feedback and refine solution designs.Support end-to-end testing activities, including test planning, test case reviews, and user acceptance testing.Create and maintain detailed documentation, including requirements, workflows, and change management reports.Monitor and measure the performance of solutions post-deployment to ensure business needs are met.Lead stakeholder engagement for project updates, issue resolution, and change management processes.Stay updated on ServiceNow capabilities and emerging trends to propose innovative solutions.Provide training and support to users, ensuring the smooth adoption of ServiceNow platform enhancements.Maintain detailed documentation of requirements, workflows, configurations, and lessons learned to support scalability and drive continuous improvement.Provide strategic guidance and partner with development teams to architect and optimize UX design, workflows, and integrations using Flow Designer, Generic Workflow, scripting, and APIsemphasizing automation, usability, and performance at scale.Manage the system implementation lifecycleincluding installation, configuration, deployment, and releaseensuring adherence to Takedas SDLC toolset, as well as timely and high-quality delivery.Partner with service operations and support teams to troubleshoot system issues, ensuring adherence to ServiceNow best practices, Takeda-defined standards, Agile methodologies, and organizational policies.Deliver demos, solutions, and strategic recommendations to stakeholders, facilitating informed decision-making and fostering continuous innovation.Skills and Qualifications Education: Bachelors degree (or higher) in Computer Science, Information Technology, or a related field; or equivalent work experience.Experience: 6+ years of combined experience in business analysis and in architecting .