Voice Process - Customer Support/Technical

We are seeking dynamic and customer-oriented individuals to join our voice process team. The role involves handling inbound and/or outbound calls to provide assistance, resolve queries, or promote services/products while maintaining the highest standards of professionalism. Key Responsibilities: Handle inbound/outbound calls to assist customers with queries, complaints, or service requests.Provide accurate product/service information and resolve issues promptly.Maintain call quality standards, including etiquette, clarity, and problem resolution.Update CRM systems with call details, customer interactions, and follow-ups.Ensure customer satisfaction and maintain a positive brand image.Requirements: Excellent verbal communication skills [English].Active listening and problem-solving abilities.Prior experience in customer service or call centers preferred (Fresher can apply).Ability to handle pressure and work in rotational shifts.Basic computer knowledge (MS Office, CRM tools).Job Type: Full-time Compensation: 10,972.46 - 30,298.91 per month Benefits: Health insurancePaid sick timeAbility to commute/relocate: Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)Experience: Customer support: 1 year (Preferred)Language: English (Preferred)Shift availability: Night Shift (Preferred)Work Location: In person .