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Title: KOLKATA MNC | International Process Location: Newtown, Kolkata Job Type: Full-Time Industry: BPO / International Process / Customer Support Summary We are seeking a skilled International Customer Support Executive to join our dynamic team in Newtown, Kolkata. This full-time role is part of a global voice process within a leading multinational organization, where you will serve as a key point of contact for international customers. Your primary responsibility will be to deliver exceptional customer service through professional, accurate, and empathetic voice interactions. You will resolve customer inquiries, ensure compliance with service standards, and contribute to a positive brand experience across global markets. This role offers a structured growth path for freshers and experienced professionals alike, with opportunities to develop advanced communication, problem-solving, and customer engagement skills in a fast-paced, performance-driven environment. Responsibilities Handle inbound and outbound voice calls/ chats from international customers across diverse time zonesAccurately understand customer concerns and provide timely, effective, and compliant resolutionsMaintain a professional and courteous demeanor throughout every interaction to ensure high customer satisfactionLog and update customer interactions in the CRM and support systems with precision and consistencyConsistently meet or exceed quality, productivity, and compliance targets set by the team and managementCollaborate with internal teams such as billing, technical support, and operations to escalate and resolve complex issues RequirementsRequirements: Open to only 6months and above experienced candidates in international BPO can applyFreshers not eligible Any undergraduate, graduate, or postgraduate degree is acceptableExcellent command of English (reading, writing, and spoken) with clear pronunciation and fluencyStrong interpersonal, communication, persuasion, and problem-solving skillsAbility to thrive in a fast-paced, high-volume environment with minimal supervisionWillingness to work in rotational shifts, including evenings, weekends, and holidaysMust be based in Kolkata and available for on-site work Benefits Salary: Up to 4.5 LPA (based on experience) Provident Fund (PF) + ESIC + Health InsuranceWorld-class MNC work culture with a luxurious office setupHome drop facility through company-provided cab serviceCareer growth opportunities through Internal Job Postings (IJP) Other Job Details / Key Pointers: Location: Newtown Kolkata (WFO) Age: Open (as per policy) Gender: Male / Female Eligibility: 6months and above experienced candidates in international BPO can apply | Kolkata candidates only Qualification: UG / Graduate / PG Pass-out Year: Any Shift: Rotational (incl. night shifts) Payroll: Direct MNC payroll Communication: Excellent English (Read/Write/Speak) Salary: Up to 4.5 LPA Relocation: Not available .