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Job description Escalation Lead Hiring Alert | Escalation Specialist (Customer Experience) Location : Hsr Layout, Bangalore Experience : 2 - 3 Years Salary : Up to 6 LPA Working : 5 Days a Week | 2 Rotational Off Contact : Hr Vijay (98 44 046 33 3) or mail me at vijayr.dhrs@gmail.com. About The Role A critical ops role that keeps compliance, grievance, and payment workflows running smoothly. You'll work closely with regulatory bodies, law enforcement agencies, and internal teams handling sensitive cases that require both precision and discretion. What You'll Do Manage MHA (Ministry of Home Affairs) related tasks and compliance requirements. Respond to and coordinate official queries from Law Enforcement Agencies (LEA). Handle chargeback cases document accurately and resolve within timelines. Manage customer grievances with a professional and empathetic approach. Support Razorpay payment gateway operations and troubleshoot transaction issues. What We're Looking For: 13 years of experience in compliance, grievance handling, or payment operations. Ability to handle confidential and sensitive information responsibly. Strong written and verbal communication skills. Good analytical skills and attention to detail. Familiarity with payment gateways and grievance processes is an advantage. Open to working in rotational shifts.