AVD Administrator

We are seeking an experienced Citrix and Azure Virtual Desktop (AVD) Administrator to support a large-scale enterprise End User Computing (EUC) environment. The role focuses on ensuring service stability, SLA adherence, optimal user experience, and operational excellence within a 24x7 managed services delivery model. The core responsibilities for the job include the following: Platform Administration: Administer and support Citrix CVAD / Citrix DaaS environments, including Delivery Controllers, StoreFront, and NetScaler (ADC) Gateway.Operate and maintain Microsoft Azure Virtual Desktop (AVD), including host pools, session hosts, and application groups.Manage FSLogix profile containers and golden image lifecycle (build, test, version, deploy).Ensure platform high availability, performance, and secure remote access in line with enterprise standards. Incident, Problem, and Change Management: Provide L2 and L3 support for Citrix and AVD incidents, perform root cause analysis, and implement preventive actions.Participate in Change Advisory Board (CAB) reviews and execute changes following ITIL best practices.Maintain operational runbooks, SOPs, and knowledge-base articles. Monitoring and User Experience: Monitor end-user experience metrics such as logon duration and session stability using Citrix Director, Azure Monitor, and Log Analytics.Proactively identify performance issues and drive improvements. Automation and Cost Optimization: Develop PowerShell scripts to automate administrative tasks.Optimize Azure consumption through right-sizing, scaling schedules, and cost-control initiatives. Governance and Compliance: Ensure adherence to security, audit, patching, and vulnerability remediation requirements.Maintain accurate platform documentation and configuration records. Key Performance Indicators (KPIs): SLA adherence for incident response and resolution.Mean Time to Resolve (MTTR).End-user experience metrics (logon time, session stability).Change success rate.Automation and cloud cost optimization improvements. Requirements: Bachelor's degree in computer science, information technology, or a related field.Technical Skills: Citrix CVAD / Citrix DaaS Administration, Citrix StoreFront, NetScaler (ADC), Azure Virtual Desktop (AVD), FSLogix Profile Management, Windows Server Administration, Windows 10/11 Multi-Session, Active Directory, Group Policy (GPO), DNS, PowerShell Scripting.Operational Skills: ITIL Processes (Incident, Problem, Change, Configuration Management), Citrix Director, Azure Monitor, Azure Log Analytics.Preferred Skills: Nerdio Manager for Enterprise, Microsoft Intune / Endpoint Management.Experience supporting large enterprise environments. Preferred Certifications: Citrix Certified Associate - Virtualization (CCA-V).Microsoft Certified: Azure Administrator Associate (AZ-104).Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140). Core Competencies: Customer-focused approach.Strong troubleshooting and analytical skills.Incident management and problem-solving expertise.Excellent verbal and written communication.Ability to work with global teams and stakeholders. .