Executive Vice President of Global Operations

Executive Vice President of Global Operations I. Position Overview The Executive Vice President of Global Operations is a top-level leader responsible for the financial institution's global operations ecosystem, strategy, and execution. This role entails comprehensive responsibility for global operational strategic planning, optimization of operating models, cross-regional operations management, operational risk control, digital transformation of operations, and the enhancement of operational performance, ensuring the efficient, secure, and compliant operation of global business activities. The position oversees global operations centers, shared service centers, transaction operations, payment and clearing, customer operations, business support, and operations technology teams. It involves collaborating with product, technology, risk, finance, compliance, and business units to drive the standardization, automation, digitalization, and internationalization of corporate operations. Core Mission "To establish a world-class global operations ecosystem andthrough operational excellence, digital innovation, and global collaborationdrive continuous improvement in operational efficiency, customer experience, and long-term corporate value." II. Core Responsibilities Global Operations Strategy Formulation (Core Responsibility) Responsible for: Formulating global operations development strategies Establishing global operations governance frameworks Defining global operational standards Implementing operations performance management systems Driving continuous operational optimization Key Objectives Enhance global operational efficiency Reduce operational costs Improve service quality Support global business growth Global Operations Ecosystem Management Coordinating and managing: Global Operations Centers Shared Services Centers Back-office operations Middle-office operations Payment and clearing operations Customer operations Wealth management operations Securities operations Loan operations Ensuring global operational processes are unified, efficient, and stable. Global Business Operations Management Responsible for: Global transaction operations Cross-border payment operations Customer account operations Fund clearing operations Financial product operations Digital banking operations Global customer service support Continuously improving operational quality and customer service capabilities. Digital Operations Transformation Driving: Construction of intelligent operations platforms Cloud-based operations Robotic Process Automation (RPA) Data governance Enterprise-level operations platform development Operational support for Open Banking Elevating the level of operational automation and digitalization. 5. AI-Driven Operational Innovation Driving the application of Artificial Intelligence Machine Learning Robotic Process Automation Business Intelligence Applied to Intelligent operational monitoring Automated process handling Risk early warning systems Operational predictive analytics Customer service optimization Global Operational Risk and Compliance Management Collaborating with: Chief Risk Officer (CRO) Chief Compliance Officer (CCO) Legal teams Information security teams Responsible for Operational risk management Internal controls Global regulatory compliance Business Continuity Management (BCP) Disaster Recovery (DR) Ensuring operations meet regulatory requirements across various jurisdictions. Global Operational Performance Management Establishing and monitoring: Global operational KPI frameworks Service Level Agreements (SLAs) Operational efficiency metrics Cost control metrics Customer satisfaction metrics Operational quality metrics Continuously driving Lean Operations and continuous improvement. Global Resource Coordination Coordinating: Global operational budgets Staffing and workforce planning Operational capability building Global shared resources Outsourced service management Third-party operational partnerships Optimizing resource allocation to enhance overall operational efficiency. Executive Communication and Strategic Execution Reporting regularly to the CEO, COO, and Board of Directors on: Global operational performance Strategic project progress Risk and cont .