Area Manager (Home Based)

Sales and Service Objectives Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured) Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions. Provide support for new product launches, and champion new sales initiatives Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better quality service Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure PFM, teller and service managers' productivity are at optimum levels He/she is aware of bank's Mis-selling & Sales Policies and ensure adherence all the time. Operations and Compliance Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Ensure timely and accurate submission of all returns both internal and statutory for sales and service Revenue and Cost Management Improved deposit mix comprising Current and Savings accounts Waiver Tracking and Management Change Management ~ Implement change initiatives in the areas of branch space rationalization/ optimization, transaction migration, systems implementation, process Re-engineering and premises reconfiguration People Management Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline. Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements Retain talent, check attrition Identify and address training and development needs of staff on an on-going basis Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages) Jointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) objectives with the segment Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelines Premises management in areas of merchandising, housekeeping as well as store management. Ensure that your actions do not put others at risk; Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Regulatory & Business Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills And Experience Banking Knowledge Graduate/ Postgraduate At least 7-8 years of overall experience with sound banking knowledge- all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable. Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarking Customer Orientation and Business Focus. We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Are better together, we can be ourselves, be inclusive, see more good in others, and .