Director, Digital Employee Experience, India T500-28377

Talent500 is hiring for one of its clients. Who are we: Core Insurance Platforms (CIP) is Zurichs global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating modelcovering governance, standards, architecture, service delivery, and reuseso our business units can deliver at speed and scale. CIP is the strategic steward of Zurichs Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency. India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurichs business units worldwide. Role Overview: Role: Director - Digital Employee Experience The DEX India Location Leader is a seasoned leader responsible for guiding a location-based team of approximately 20 to 30 professionals within the Digital Employee Experience organization. This role combines strong organizational and practical management accountability with the credibility and judgment needed to lead highly capable engineers and technical specialists. The role is expected to be a visible point of reference for the whole team: a leader who sets direction, creates clarity, removes obstacles, strengthens culture and drives outcomes, rather than acting as an administrative body only. Value Proposition: Join a leadership role with broad influence over how Digital Employee Experience is delivered and evolved at scale. As DEX India Location Leader, you will shape a high-performing engineering environment, support deeply technical teams, and ensure the local organization operates effectively, sustainably and with strong engagement. You will work across delivery, people leadership, stakeholder alignment and operational management, helping translate strategy into execution while fostering a culture of accountability, collaboration and continuous improvement. This is an opportunity to lead a substantial team and make a visible difference through both human leadership and operational excellence. Our Mission Statement: To build and sustain a trusted, high-performing Digital Employee Experience organization that delivers reliable, efficient and people-centered services. We aim to enable engineers and specialists to do their best work, align delivery with stakeholder expectations, and create an environment where technical excellence, teamwork and pragmatic execution come together. Key Responsibilities: Lead a location-based team of approximately 20 to 30 employees, creating clarity of purpose, a strong team identity and a culture of accountability, trust and collaboration, building solid bridge with the Global DEX Leadership.Act as the leadership anchor for the local organization, serving as a beacon for the team through visible presence, sound judgment, coaching and direction.Manage the practical and organizational aspects of the function, including team structure, workload balancing, prioritization support, staffing coordination, performance management and employee development.Lead engineers and technical specialists effectively by understanding their mindset, respecting technical depth and creating the conditions for strong delivery without needing to be the primary technical decision-maker in every topic.Partner closely with technical leads, service managers and peer leaders to ensure local execution is aligned with broader Digital Employee Experience priorities and standards.Translate strategic objectives into actionable local plans, ensuring that the team understands goals, delivery expectations and how their work contributes to business outcomes.Drive a disciplined operating rhythm across the team, including regular reviews, planning checkpoints, issue escalation, communications and follow-through on actions.Support hiring, onboarding, retention and succession planning to maintain a strong and sustainable organization.Create an environment where high standards, constructive challenge and continuous improvement are expected and supported.Address organizational friction, unblock teams, resolve conflicts when needed and ensure practical decisions are taken in a timely and balanced way.Represent the local team in stakeholder and leadership discussions, providing transparency on delivery health, team capacity, risks and improvement opportunities.Ensure people processes are handled effectively, but with leadership centered on coaching, direction and operational enablement rather than administrative approval alone. Leadership Expectations: This role requires a mature people leader who can command respect from .