Technical Delivery Manager - IAM / CIAM

Talent500 is hiring for one of its clients. Who are we: Core Insurance Platforms (CIP) is Zurich's global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating modelcovering governance, standards, architecture, service delivery, and reuseso our business units can deliver at speed and scale. CIP is the strategic steward of Zurich's Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency. India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich's business units worldwide. Role: Technical Delivery Manager Role Purpose: The Technical Delivery Manager (Technology Lead Digital Identity Platform) is accountable for end-to-end delivery, operational stability, and evolving architecture of Zurich's Identity and Access Management (IAM) and Customer Identity and Access Management (CIAM) services. The role provides technical leadership across operations, engineering, and architecture, ensuring secure, scalable, and resilient authentication services across Okta (Workforce IAM), Okta Access Gateway, Auth0 (CIAM), and Microsoft Entra ID (Azure SSO & Conditional Access). This role operates within an AI-first delivery and operations model, where service reliability, incident resolution, and platform evolution are enhanced through AI-driven monitoring, analytics, automation, and decision-making, improving operational efficiency, risk detection, and user experience across IAM and CIAM ecosystems. Key Responsibilities: IAM, CIAM & Platform Delivery: Own end-to-end delivery and service performance of IAM and CIAM platforms, ensuring high availability, scalability, and reliabilityManage platform delivery for Authentication services. Govern SLAs, KPIs, and service health metrics, ensuring alignment with business and security expectationsDrive release planning, deployment governance, and platform lifecycle management, incorporating AI-driven insights to optimize release impact and reduce operational risk Support & Operations Leadership: Lead global L2 / L3 IAM support teams, ensuring effective incident management and service continuityOversee resolution of authentication, access, provisioning, and policy-related incidents, leveraging AI-assisted diagnostics, log analytics, and pattern recognition to improve response timesDefine and enforce operational standards, runbooks, and escalation procedures across support teamsDrive continuous improvement of operations through AI-enabled monitoring, predictive alerting, and automation, reducing MTTR and increasing service stabilityManage a global operating model, including on-call rotations, shift-based delivery, and critical incident management Architecture & Design Contribution: Contribute to and influence target IAM and CIAM architecture, working closely with enterprise and solution architectsProvide design guidance for various initiatives. Ensure solutions are aligned with Zero Trust architecture, enterprise standards, and security policies, leveraging AI-assisted insights to validate design decisions and identify optimization opportunitiesSupport architecture governance activities, including solution reviews and design approvals Zero Trust & Conditional Access Implementation: Drive implementation and optimization of Zero Trust identity controls, including: Okta adaptive authentication and policy-driven enforcementMicrosoft Entra Conditional Access for device, risk, and contextual accessEstablish and maintain consistent access control patterns across workforce and customer platformsLeverage AI insights to improve risk-based access decisions, anomaly detection, and policy tuning CIAM Enablement (Auth0): Support implementation and evolution of CIAM capabilities using Auth0, ensuring scalable and secure customer identity solutionsGuide onboarding of customer-facing applications, including authentication journeys, API security, and integration patternsBalance security, user experience, and scalability for digital customer platforms, leveraging AI insights to optimize authentication flows and reduce friction AI-Driven Operations & Automation: Embed AI into IAM operations to improve incident detection, triage, and root cause analysis, enable predictive insights for service stability and risk management, and enhance authentication experience through behavioral and usage analytics.Drive automation across identity lifecycle management, provisioning, and policy enforcementDefine and implement AI-enabled operational models .