🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
basic to intermediate knowledge of Freshservice (or Freshdesk ITSM) Understanding of ITIL concepts (Incident, Problem, Change, SLA) Workflow automations ,Ticket lifecycle,Asset module,Approval processes Basic understanding of APIs Excel knowledge .