Managing Director - Operations

ABOUT US: Amicorp Group is an independent leading global provider of asset management, fund administration, trust fiduciary and corporate services to mostly corporate but also high-net-worth clients ( We are a Hong Kong based Group with an international network of 40+ offices in over 30 countries. Our private ownership further allows us to be fully committed to our client`s long-term financial needs and goals. We aim to provide a safe and stable working environment for our employees, we promote environmental consciousness and contribute positively to the communities in which we are active; we are also soundly profitable. We are proud to have our global team of 700+ specialists who contribute their individual talents to Amicorp's broad range of expertise and experience. We are international, independent, entrepreneurial and growing fast. We have a fast paced, dynamic, international work environment. Our people possess a strong entrepreneurial and solution driven mindset, and we value people with initiative, creativity, ambition and drive, and we offer market competitive compensation. SUMMARY The role holder is primarily accountable for all client and operational matters and solving all issues managing risks, ensuring operational efficiency and addressing all client delivery matters relation to the Company's Bangalore Central office ('Office'). The role holder is responsible for seamless operational delivery and financial performance (billing) for the Legal and Corporate Services, Accounting Services, Compliance, Tax and Fund Administration Services. They shall also implement, define and document operational procedures relating to execution and be responsible for daily deliverables to all countries supported by the Bangalore office. PRIMARY DUTIES AND RESPONSIBILITIES: OPERATIONAL STRATEGY Develop and execute an operational strategy that supports the company's legal and corporate, accounting and fund administration service lines. Oversee all operational functions, ensuring efficiency, compliance, and client service excellence. Implement best practices in operational management, digital transformation, and risk mitigation. Align operational workflows with business growth, technological innovation, and regulatory changes. OPERATIONS MANAGEMENT Primarily accountable for all client and operational matters and solving all issues managing risks, ensuring operational efficiency and addressing all client delivery matters. Ensure smooth operational execution within the set timelines and provide client deliverables ahead of the deadline. Oversee client onboarding, KYC/AML processes, and regulatory reporting across multiple jurisdictions. Ensure accurate and timely execution of NAV calculations, financial statements, investor reporting, and compliance monitoring. Defining operational execution plans for new billable projects and new client onboardings. Implement, define and document operational procedures relating to execution. Drive standardization and automation to improve fund administration efficiency and reduce errors. Lead and optimize fund administration processes, trust and fiduciary services, and investor services delivered from the central office. Build standard, transparent, and repeatable production and service processes to provide stable, consistent, and quality products and services that both internal and external clients expect. Drive discipline of daily deliverables to clients and local offices and daily timesheets and billing, Manage client relationships, operational risk, service level agreements and coordination of client deliverables. Develop, maintain and expand contact with Sales team and the country management teams and Account Managers, clients and the intermediaries and ensure that all stakeholders are serviced well. Facilitate enforcing policies, procedures and work-instructions with operational staff in order to achieve a standardized way of working towards the clients. Responsible for implementing appropriate and best of breed systems and operating procedures Leverage the central office delivery capabilities in Bangalore to reach profitability targets Support the delivery of the financial and operational priorities and budget, within the defined financial targets and objectives. Responsible for the review of existing processes, mapping key processes, identifying gaps and creating the path to a more efficient operations model. Facilitate enforcing policies, procedures and work-instructions to achieve a standardized way of working towards the clients. Ensure the smooth onboarding and off boarding of clients via appropriate systems and internal systems, and ensure proper communication across functions during the process Provide feedback and reports to internal stakeholders. Ensure accurate client time recording and control of client profitability targets. Analyzing all operations and actively driving operational efficiencies .