Sr IT Manager - PLM, QMS, TeamCenter NX

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About the RoleMiniMed is seeking a Sr. Manager DT - R&D PLM & QMS to serve as both a strategic technology partner and a people leader supporting our Product Lifecycle Management (PLM) and Quality Management System (QMS) ecosystems. This role sits at the intersection of IT, R&D Engineering, and Quality requiring deep functional knowledge of enterprise PLM and QMS platforms, the executive presence to influence senior-level stakeholders, and the leadership skills to build and manage a high-performing support team.#BetterDayStartNow As MiniMed continues its separation from Medtronic and establishes its independent IT landscape, this individual will be critical to ensuring our PLM and QMS systems are stable, continuously improved, and strategically aligned with product development and regulatory objectives. Key Responsibilities People Leadership & Team Management Lead and manage a cross-functional team of IT analysts and system specialists supporting PLM (e.g., Teamcenter NX, PTC Windchill) and QMS platforms across R&D and Quality functionsOwn the team's day-to-day operations, including ticket queue management, incident resolution, and service delivery performance against defined SLAsSet clear priorities, development goals, and performance expectations for team members; conduct regular 1:1s and performance reviewsFoster a team culture of accountability, continuous learning, and customer service excellenceIdentify staffing gaps and make recommendations on team structure as the organization growsServe as an escalation point for complex or high-priority support issues that require senior-level judgmentU.S. Team Collaboration & Prioritization Work closely and collaboratively with the U.S.-based IT and business teams to align on system priorities, enhancement roadmaps, and project sequencingParticipate in and contribute to regular prioritization forums, sprint planning sessions, and roadmap reviews with U.S. counterpartsEnsure your team has clear visibility into U.S.-driven priorities and that work is sequenced and resourced accordinglyServe as the primary liaison between your team and the U.S. organization, ensuring consistent communication, transparency, and alignment on shared goalsProactively surface capacity constraints, blockers, or risks that may impact U.S. timelinesPLM & QMS System Ownership Serve as a technical and functional SME to assist the U.S. Team in support of the PLM platform (Teamcenter NX and/or PTC Windchill) and QMS platforms.Work with US Product Owner counterparts to Lead configuration, optimization, and lifecycle governance of both PLM and QMS systems in alignment with R&D, Quality, Regulatory requirements Work with US Product Owner counterparts to manage system enhancements, upgrades, and integrations with connected enterprise systems (e.g., SAP ERP, CAD tools, document management systems)Coordinate upgrades, Patches and enhancement implementations with the U.S. team and Vendors. Stakeholder Management Navigate complex stakeholder dynamics with confidence, including working with executives and technical leaders who have strong opinions or competing prioritiesFacilitate alignment across R&D, IT, Quality, and Regulatory when there are conflicting requirements or competing project demandsBuild credibility and trust quickly in a post-separation environment where roles, systems, and processes are still being establishedManage expectations proactively and communicate status, risks, and decisions with transparencyGovernance & Compliance Ensure PLM and QMS processes and system configurations support FDA 21 CFR Part 820, ISO 13485, EU MDR, and other applicable medical device regulationsSupport audit readiness activities related to document control, change control, CAPA management, and design history file integrityLead or contribute to computer systems validation (CSV) activities including IQ/OQ/PQ protocols for PLM and QMS platformsPartner with Quality and Regulatory teams to ensure system configurations remain compliant as products and regulations evolveRequired Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field18+ years of experience in IT, with at least 5+ years of hands-on experience with enterprise PLM .