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As a Senior Leader within our Digital Transformation Practice , you will serve as the primary architect and delivery lead for our most strategic Contact Center AI (CCAI) engagements. You will lead a multidisciplinary 'AI Pod' to design, deploy, and scale Google Cloud-native solutions that redefine customer experience for our global clients. This is a high-impact role requiring a blend of technical mastery , client advisory , and practice development . Key Responsibilities Engagement Delivery: Lead end-to-end delivery of complex CX transformations, ensuring projects are delivered on time, within budget, and exceed client ROI targets. Solution Architecture: Act as the Lead Architect for Google CCAI ecosystems, integrating Dialogflow CX, Agent Assist, and Vertex AI into diverse client environments (Legacy On-prem, Salesforce, Genesys, etc.). Strategic Advisory: Partner with client C-suites to move their operations from 'Cost Centers' to 'Value Centers' using AI-assisted Audit and CCAI Insights . Practice Growth & IP: Develop repeatable frameworks, 'accelerators,' and best practices for Conversational AI to reduce time-to-market for future client engagements. Talent Orchestration: Manage a pod of Engineers and Analysts, including the mentorship of an 'AI Academy' cohort of junior consultants to maintain high-margin delivery models. Required Experience Professional Services Background: 10+ years in a Boutique Digital Agency, or System Integrator (SI) environment. Technical Depth: 5+ years of hands-on leadership in Google Cloud (GCP) and NLU/NLP technologies. Domain Expertise: Proven experience in modernizing Global Contact Centers (1,000+ seats) with AI-first strategies. Commercial Acumen: Experience supporting pre-sales, drafting Statements of Work (SOWs), and managing project P&L. Technical Skills & Mandatory Certifications Platform: Dialogflow CX, CCAI Platform, BigQuery, Vertex AI, GECX and Looker. Languages/Tools: Python/Node.js, Terraform (IaC), and CI/CD for Conversational AI. Certifications: Google Professional Cloud Architect Google Professional Machine Learning Engineer Google Cloud CCAI Platform Professional Certificate .