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About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision advantages, and the opportunity for high-potential growth opportunities with a quick-growing company. Our Core Values: Integrity - Do whats right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive Roles and Responsibilities: Delivery & Execution Lead Agentic AI and Conversational AI projects (AI Chat, AI Voice, Agent Assist, CCaaS, CRM integrations) from discovery through go-live and hypercare. Manage multiple client projects across discovery, design, build, testing, deployment, and optimization phases. Conduct client kickoff sessions and align on scope, timelines, milestones, risks, dependencies, and success criteria. Gather business, operational, and technical requirements including customer journeys, automation workflows, escalation paths, reporting, and integrations. Create and mainta .