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L1 Support Engineer Experience: 1-3 Years Job Summary We are looking for an L1 Support Engineer to join our Production Support team. The ideal candidate will have experience in application or production support and possess strong troubleshooting skills. This role involves monitoring production environments, resolving incidents, handling support tickets, and collaborating with cross-functional teams to ensure smooth business operations. Key Responsibilities Monitor production applications and respond to incidents in a timely manner. Analyze and troubleshoot application issues using SQL queries and Linux commands. Manage, track, and resolve incidents through ticketing tools such as Jira, ServiceNow, or similar platforms. Perform initial root cause analysis and escalate complex issues to L2/L3 support teams. Ensure adherence to SLAs while handling production incidents and service requests. Maintain accurate documentation of incidents, resolutions, and knowledge base articles. Coordinate with development and operations teams to ensure timely issue resolution. Participate in shift-based production support activities. Required Skills 1-3 years of experience in Application Support, Production Support, or Technical Support. Strong knowledge of SQL for data analysis and troubleshooting. Good understanding of Linux commands and server navigation. Hands-on experience with ticketing tools such as Jira, ServiceNow, Remedy, or similar. Excellent analytical, troubleshooting, and problem-solving skills. Good communication and stakeholder management skills. Willingness to work in rotational shifts. Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Exposure to fintech, payment gateways, or banking applications is an added advantage. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.