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Principal AccountabilitiesService Delivery: Ensure 100% adherence to client SLAs, timely resolution of escalations, and proactive communication.Client Engagement: Conduct periodic reviews and meetings with clients, insurers, and brokers to strengthen partnerships.Business Growth: Identify cross-sell and upsell opportunities; contribute to client retention and new business acquisition.Stakeholder Collaboration: Partner with internal teams (Operations, Claims, IT) to deliver on commitments and improve service delivery.Team Leadership (TL & above): Manage team performance, ensure accountability, and Support team members.Major ChallengesBalancing high service expectations with operational constraints.Handling escalations while maintaining client confidence.Meeting business development targets alongside service delivery (Asst Manager & above).InteractionsInternal: Operations, Claims, IT Software, Finance Operations, Senior Management.External: Clients (corporates), insurers, brokers, and other key partners.Skills & KnowledgeEducation: Graduate (any discipline).Technical: Proficiency in MS Excel, strong presentation skills.Domain: Knowledge of TPA/insurance processes preferred.Behavioural: Relationship management, problem-solving, and coordination skills.Leadership (TL & above): Team management, coaching, and client engagement. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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