Walk-in || Inbound & Outbound Customer Advisory Specialist

Job Description: POSITION TITLE: Executive DEPARTMENT: Customer Care PROCESS: Voice Process (Inbound / Outbound) LOCATION: Chennai POSITION OVERVIEW The primary role of the Customer Care Officers is to receive inbound calls and handle customer/claimant queries JOB SPECIFICATION Receive and handle inbound calls from customers/hospitals/agents/sales managers and branch managers, etc. Record customers complaints & requests. When required support with outbound calls to customers/claimants. Follow up certain customers/internal departments based on claims, requests or complaints until finding a solution. Maintain effective and efficient work processes and procedures complying with Standard Operational Procedure requirements. Remain aware and knowledgeable of competitive products and practices (Training would be imparted) Meeting KPIs. Any other duties and special projects as directed by management in keeping with the employees skills and experience QUALIFICATIONS & ATTRIBUTES Experienced 2 to 5 yrs. relevant experience Language Preferences Hindi / Malayalam speaking with good English communication Degree/Diploma [*Candidates with Arrears can also apply] SPECIALISED KNOWLEDGE AND SKILLS Active listening skills Good communication Basic level of computer literacy (MS Office Word & Excel) PERSONAL ATTRIBUTES Customer focused Highly motivated with the ability to work without direct supervision High attention to detail and accuracy Accountable for work performed and sets a positive example to other members of the team Adaptive to situations. Walk-in Detail Star Health and Allied Insurance Co. Ltd., No 15, Ground Floor, Sri Balaji Complex Whites Lane, Royapettah Chennai - 600014. Landmark: Behind Sathyam theatre car parking Date : 12-08-26 to 14-08-26 Time slot: 10am 2pm CT: Hari Prasad Sr Manager HR .