Relationship Manager

Position Title: Relationship Manager Home Loan Sales (Fintech Sales) Department: Sales Location: Mumbai / Pune/ Nashik/Delhi NCR/ Bangalore/Hyderabad/ Mangalore/Mysore/Chennai/Varanasi/Jaipur/Ahmadabad Reports To: Area Sales Manager Job Summary: The Relationship Manager PL/BL (Fintech) will be responsible for driving Personal Loan and Business Loan sales through digital, field, and partner channels. The role focuses on sourcing high-quality leads, managing end-to-end loan journeys on fintech platforms, and delivering a seamless, technology-driven customer experience. The incumbent will work closely with internal credit, operations, product, and tech teams to ensure fast turnaround times and high conversion ratios. Key Responsibilities: 1. Sales & Digital Business Development > Source and close Personal Loan and Business Loan opportunities through fintech platforms, digital leads, tele-sales, and field sourcing. > Drive conversions from app-based, website, and marketplace leads. > Onboard and manage DSAs, channel partners, fintech aggregators, and referral partners. > Achieve assigned monthly and quarterly PL/BL disbursement and login targets. > Conduct customer and partner meetings to build a strong local presence in assigned geography. 2. Customer Experience & Relationship Management > Own the complete customer journey from lead generation to loan disbursement on fintech systems. > Provide real-time assistance to customers for digital onboarding, e-KYC, and documentation uploads. > Educate customers on fintech-enabled loan products, pricing, tenure options, and digital repayment mechanisms. > Ensure quick resolution of customer queries through CRM tools and support platforms. 3. Loan Process & Platform Management > Assist customers with online loan applications, e-signing, and digital documentation. > Coordinate with credit, risk, and underwriting teams to ensure faster approvals and minimal TAT. > Track applications using CRM, LMS, and internal dashboards. > Ensure smooth and timely disbursement through digital and banking integrations. 4. Market & Product Intelligence > Monitor fintech market trends, competitor offerings, interest rates, and customer behavior. > Share on-ground feedback with product, tech, and marketing teams to improve journey and conversion. > Identify cross-sell and up-sell opportunities using customer data insights. 5. Compliance, Risk & Documentation > Ensure adherence to fintech-specific KYC, AML, and digital compliance standards. > Maintain accuracy and completeness of digital documentation as per regulatory and internal policies. > Support audits and internal checks related to loan sourcing and documentation. 6. Reporting, Analytics & Performance Tracking > Maintain daily MIS on logins, approvals, disbursements, and conversion ratios. > Track funnel metrics and productivity using fintech dashboards and analytics tools. > Provide actionable insights to improve lead quality and customer acquisition cost (CAC Key Skills: > Strong sales, negotiation, and relationship-building skills. > Hands-on experience with fintech platforms, CRM, LMS, and digital onboarding tools. > Data-driven mindset with the ability to analyze conversion metrics. > Comfort with technology-enabled, high-velocity sales environments. Preferred Experience: > Experience in fintech, NBFC, digital lending platforms, or financial marketplaces. > Exposure to app-based lending, API-driven credit processes, or digital underwriting is an advantage. Personal Attributes: > Target-driven and self-motivated with a startup mindset. > Customer-centric with strong problem-solving abilities. > Adaptable to rapid changes in products, processes, and technology. > Ability to work independently in a fast-growth fintech environment. Work Environment: > Full-time role with flexible working hours. > Hybrid working model office, field, and digital engagement. > High-energy, performance-driven fintech culture.