Systems & AI Operations Manager

Company: Sujyoti India (P.) Ltd. Location: Nagpur, Maharashtra (with coordination across Mumbai and Ahmedabad offices) Employment Type: Full-time Department: IT / Operations About Sujyoti Sujyoti India (P.) Ltd. is a Nagpur-headquartered industrial supplies and services company (est. 1991) serving the Mining, Power, Metal, Cement, and Fertilizer sectors. We partner with global leaders such as GroundProbe, Drger, ExxonMobil/Mobil, Flexco, and Rulmeca, and serve marquee clients including Coal India, Vedanta, Adani, Tata Steel, NTPC, and UltraTech. As we scale our operations, we're looking for someone who can own our digital backbone and help us work smarter with AI. Role Overview We are hiring a Systems & AI Operations Manager to take full ownership of our Zoho software suite (Books, CRM, Desk, Mail, and related apps) and to drive the adoption of AI tools across the organisation. This is a hybrid technical-operations role part systems administrator, part process improver, part AI champion reporting into the leadership team. Key Responsibilities Zoho Suite Ownership Administer, configure, and maintain the Zoho ecosystem (Books, CRM, Desk, Mail, and any additional Zoho apps in use) end-to-endManage user roles, permissions, workflows, custom modules, and automation rules across Zoho applicationsSet up and maintain integrations between Zoho apps and other business systems (e.g., website, payment gateways, third-party tools)Troubleshoot day-to-day issues, liaise with Zoho support when needed, and keep the suite running smoothly for all usersOwn data hygiene clean, structured, and reliable records across CRM, Books, and DeskBuild and maintain dashboards and reports for sales, finance, and support teamsTrain employees on effective use of Zoho tools and drive adoption across departmentsAI Enablement Identify practical opportunities to apply AI (including tools like Claude, ChatGPT, or similar) to improve sales, marketing, customer support, finance, and internal operationsBuild or configure AI-assisted workflows e.g., automated email drafting, data analysis, content generation, customer query handlingStay current with AI tools relevant to a mid-sized industrial B2B company and recommend what's worth adoptingSupport leadership and team members in using AI tools effectively in their daily workProcess & Coordination Work closely with Sales, Finance, and Support teams to understand their workflow needs and translate them into Zoho configurationsDocument processes, SOPs, and system configurations for internal referenceProactively suggest automation and efficiency improvements across departmentsRequired Skills & Experience 25 years of hands-on experience administering the Zoho suite (Zoho CRM, Zoho Books, Zoho Desk, Zoho Mail at minimum)Demonstrated proficiency with AI tools (e.g., ChatGPT, Claude, or similar) for practical business use not just casual use, but applied experienceStrong understanding of business workflows in sales, finance, or customer supportComfortable with basic automation/scripting concepts (Zoho Deluge, APIs, or similar is a plus)Excellent problem-solving skills and attention to detailGood communication skills able to train non-technical colleagues on new tools and processesBachelor's degree in IT, Computer Science, Business, or a related fieldGood to Have Experience in an industrial, B2B, or manufacturing environmentFamiliarity with Zoho Writer, Zoho Analytics, or Zoho FlowExposure to CRM data migration or systems consolidation projectsPrior experience setting up AI-powered chatbots or automated workflowsWhat We Offer A high-ownership role with direct visibility to leadershipThe opportunity to shape how technology and AI are used across a growing, established industrial companyCompetitive compensation, based on experience Compensation: 30,000.00 - 35,000.00 per month Benefits: Health insuranceLeave encashmentProvident FundWork Location: In person .